Office Administrator - Part Time

Part Time (Mon & Wed 15 hrs)
Sussex
£15 per hour + Fully Remote + Benefits

A highly capable, proactive and organised Office Support Administrator with excellent attention to detail, a professional and warm approach and the ability to create commercial relationships, is required to provide a broad ranging part time, remote office support and administrative service for a highly regarded, engineering business as they continue to expand.

Our client is a trusted, highly regarded plumbing and heating company covering the central Sussex region, with an impressive client list of long-standing residential and commercial customers. They offer a competitive, honest and reliable service, accommodating anything from a leaking tap, boiler breakdown and service to a full heating system installation, while always working to the highest standards.

The ideal candidate will have previous experience of providing remote organisational support in a dynamic role and an appreciation of the commercial importance of delivering a professional, proactive support service across all areas of the business.

The successful Office Support Administrator will work on a fully remote basis but should live within an easy drive to the Sussex region in order to meet the rest of the team as needed. They will enjoy problem solving in an environment in which no two days are the same. In return, they will have the opportunity to define this role as the company continues to grow.

Key Responsibilities

• Be the first point of contact for our new and existing customers looking to have a new boiler installed or serviced.
• Work with information supplied by lead generation firms (Boiler Guide, CheckATrade), social media and recommendations.
• Be responsible for setting up appointments for surveyors and engineers, sending links for photo surveys and keeping track of meetings.
• Control the management of the engineers' diaries, scheduling appointments and following up open jobs until completion to ensure smooth operations.
• Use our client's CRM software to track appointments and keep customer information updated.
• Provide general data entry and undertake some lead generation.
• Own the generation and dissemination of quotations, sales orders and invoices.

Skills & Experience

• Previous experience in customer service and showcase excellent customer service skills.
• Be fully competent on a computer with excellent working knowledge of MS Office (Word/Excel).
• Excellent written and oral communication skills face to face and by email.
• Happy to work in a fully remote role.
• Calm and confident telephone manner, approachable with the ability to build a rapport with a wide range of people.
• Be reliable and punctual.
• Positive ‘can do' attitude.
• Genuine passion to support clients with any questions, queries or concerns.
• Excellent organisational skills.
• A Sales and/or Plumbing and Heating background would be an advantage.

This is a fantastic opportunity for an ambitious Office Support Administrator to join a friendly, family-owned and employee focused organisation with a proud history of providing service and customer excellence. In return for your support, an attractive salary and benefits package is on offer including fully remote and flexible working options. Apply now!