Office Administrator and Systems Help Desk

The Office Administrator and Systems Help Desk role is a dual-function position that encompasses administrative responsibilities alongside providing basic technical support for the companys in-house application software. The individual in this role will ensure smooth office operations, manage administrative tasks, and offer first-line technical assistance to staff members. This position is ideal for someone that has great organisation and administrative skills, but also has a keen interest in improving their technical knowledge of IT applications. Full training will be provided.

Key Responsibilities

Office Administration

• Administrative Support: Assist the Operations and Systems Manager with scheduling meetings, writing meeting notes, checking stock and sales information, preparing and printing reports.
• General Office Assistance: Helping the sales team with printing picklists and labels, maintaining office supplies, answering the phone and providing product data for customers.

Systems Help Desk

• Technical Support: Provide first-line support for our companys in-house application, escalating issues where appropriate and resolving problems in a timely manner.
• Application/Report Testing: Test changes that have been made to applications and Excel refreshable reports prior to them being released to the end users.
• User Maintenance: Create users on our in-house applications, and request user access from the IT department where appropriate for other software.
• Change requests: Log and track any application and report change requests.
• Issue Tracking: Log and track any application and report issues.
• Documentation: Create and update users guides and write release notes for application releases.

Skills

• Experience: Proven experience in office administration and understanding of what is required from technical support.
• Strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Good numeracy skills.
• Proficiency in Microsoft Office Suite and common IT applications, particularly Excel.

Personal Attributes

• Problem-Solving: Ability to quickly identify issues and implement effective solutions.
• Customer Service: A friendly and patient demeanour, with a focus on providing excellent support to staff members.
• Adaptability: Willingness to learn new skills and adapt to changing work environments.
• Attention to Detail: Meticulous in managing administrative tasks and IT documentation.

Working Conditions

The Office Administrator and Systems Help Desk position is a full-time role based in an office setting.

Benefits

• Employee Assistance Programme providing health benefits, medical and legal advice
• Free onsite parking
• Birthday day off
• Holiday buyback scheme
• Death in service benefit