Office Administrator – Clinical Services Dept

Job Title – Office Administrator (Clinical Services)

Location – Glasgow City Centre

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 34 years, millions of patients have trusted Optical Express with their eye care.

If you’re looking to work for a market leader, then read on as we are looking for an experienced Office Administrator in our Clinical Services department to work in our prestigious offices in Glasgow city centre.

The Role

As a key point of contact for patients with service-related enquiries, you will be responsible for taking the patient through their journey whilst delivering exceptional customer service at all times. Your day-to-day role will involve:

1. Inbound Call Handling
2. Logging and Acknowledging Complaints
3. Complaint Investigation
4. Data Analysis
5. Email Inbox Triage / Administration

Essential Skills

We are looking for applicants who have excellent customer service skills, strong written and verbal communication skills, and strong organisational skills. Previous customer service experience is preferred, although full training will be provided. Proficiency in Microsoft Office applications, as well as the ability to acquire new IT skills, is required.

We are seeking individuals who are articulate, presentable, diligent, detail-oriented, motivated to achieve, and willing to learn and progress within Optical Express, while demonstrating confidentiality, integrity, and discretion at all times. You will enjoy working closely with other members of your team and with colleagues across different areas of the business.

What’s in it for you?

• Competitive salary
• Discounted vision correction products/procedures
• Modern, city centre working environment
• Discounted rates at on-site restaurant
• Investment in your training and career progression

Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.