Office Administrator 15-month FTC

Victim Support Scotland – Empowering People Affected by Crime

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who we are

Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role

This is an exciting opportunity to join our team as an Office Administrator, working 35 hours per week. This is a 15-month Fixed-term Contract post.

Reporting directly to the Office Manager, you will provide dedicated administrative support to the Support for Families Bereaved by Crime (SFBC) team, National Office and IT. You will provide administrative support to the wider VSS’s Glasgow services, including facilities management to achieve the smooth running of this office as a whole. You will provide first point of contact assistance via the telephone, in person and via email and other digital methods.

Primary location: Glasgow

Salary: £23,655 - £31,239 per annum. Salary on appointment will normally be at the lower salary point, with progression subject to regular review in line with VSS performance appraisal arrangements. A higher salary placing will be considered in exceptional circumstances subject to experience demonstrated.

What you’ll need to be successful

We are looking for someone who is experienced in a similar role and holds an appropriate qualification relevant to the role (e.g. Administrative Activities at SCQF level 4). Someone with the ability to think in innovative ways and skilled at problem solving, demonstrate experience of using digital approaches in your area of work, proven skills in communication and working collaboratively; building professional relationships and first-class communication and customer service skills.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

Please note - this post will be subject to a Basic Disclosure Scotland check and two satisfactory references.

What we offer

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer a generous annual leave package of 39 days (pro-rata), but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition, we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting Jobs@victimsupportsco.org.uk.

It is anticipated interviews will take place on Friday, 2 May 2025.

We may need to close the advert early if we receive a significant number of applications.