Office Administration

Office Assistant

• Job Type: Full-time
• Location: Fareham
• Salary: Up to £25,000

We are seeking a dedicated Office Assistant and Customer Service professional to join our dynamic team. This role is crucial for managing our communications and ensuring the highest level of service is delivered to our customers. Ideal candidates will thrive in a fast-paced environment and be committed to maintaining our reputation for reliability and excellent customer service.

• Act as the lead phone handler, efficiently filtering and distributing calls as required.
• Adhere strictly to our commitment to call back customers within 5 minutes.
• Handle phone orders and enquiries with precision.
• Enter orders into Exchequer, manage picking processes, and monitor e-store transactions, ensuring they are processed and prioritised appropriately.
• Manage the general@ and estore@ inbox messages, ensuring timely responses and follow-ups.
• Conduct daily reviews of customer back orders and update customers on their status.
• Liaise with suppliers to chase order fulfilments and manage proforma transactions.
• Prepare and provide necessary paperwork and payment links, process payments, and coordinate with the warehouse for shipping.
• Generate customer invoices, ensuring accuracy in pricing, freight, and details, and manage the dispatch of invoices and credit notes.
• Oversee the customer returns process through SO ticketing, ensuring efficient handling through to credit issuance, stock returns, and supplier claims.
• Engage with initial leads to secure new customers and maintain accurate records in SuperOffice, ensuring continuity with other database systems.
• Manage and prepare sample stocks and brochures from suppliers and our production, supplying them to customers as required.

• Proven experience in customer service and office administration.
• Familiarity with Exchequer or similar order management software.
• Competence in managing multiple email inboxes and handling customer enquiries.
• Strong organisational skills and the ability to manage various tasks efficiently.
• Excellent communication skills and the ability to work collaboratively within a small team.
• Experience with SuperOffice or similar CRM software is highly beneficial.

• Competitive salary and benefits package.
• Opportunity to work in a stable company with low staff turnover.
• A supportive team environment where team spirit is highly valued.
• Opportunities for professional growth and development.

To apply for the Office Assistant position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.