October 2024 Customer Service Reception Pro

The October 2024 Customer Service Reception PRO Course is designed to equip receptionists and front desk employees with premium customer service skills to enhance your business.

Course Overview

This course will provide your employees with the skills needed to deliver consistent customer service across face-to-face, phone, and email channels. It is specifically tailored for employees who interact with customers daily, including receptionists and office administration staff.

The course consists of 3 x 3-hour sessions (totaling 9 hours) to minimize business impact while maximizing learning.

Course Fast Facts

• Designed for employees in receptionist roles.
• 3 x 3-Hour Sessions (9 hours in total).
• Applicable customer service skills across any industry.
• Public and private training options available, both online and onsite.
• Delivered live by Australia’s top Customer Service trainer, Simon Blair.

Who is this course suitable for?

This course is suitable for frontline employees working in roles that involve customer interactions, whether in person, over the phone, or via email.

Course Modules

• The Psychology of Customer Service: Understanding customer needs and the importance of first impressions.
• How to Engage: Creating strong first impressions and managing customer expectations.
• How to Discover Customer Needs: Techniques for exploring and confirming customer details.
• How to Educate & Inform: Proactively educating customers about products and services.
• How to Close: Techniques for effectively concluding customer interactions.
• Dealing with Difficult Customers: Strategies for managing emotional customers.
• Bringing it all together: Role-playing and practical application of skills.
• Email & Online Chat Best Practices: Writing effective emails and chat responses.

Meet the Trainer

Simon Blair is one of Australia’s leading customer service trainers, known for his engaging and effective training methods.

The October 2024 Customer Service Reception PRO course is delivered online via Zoom and can be booked for private delivery. The course is available for just $497 per employee ex GST.

Session Dates:

Tuesday, 15th October 2024, 09:30 to 12:30 AEDT
Wednesday, 16th October 2024, 09:30 to 12:30 AEDT
Thursday, 17th October 2024, 09:30 to 12:30 AEDT

For inquiries about the course or to discuss customized training options, please contact us.