Observability Developer

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Job Description Observability Developer

Position Description
Challenge yourself and change lives, unlocking complex system solutions as part of a highly motivated and supportive team. Our Observability Developers are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact.

CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member, not just an employee.

We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.

This is a hybrid role where you will regularly work from home but be expected to travel to CGI offices or client sites occasionally.

Your future duties and responsibilities
• Technical designer and developer for observability code and architecture, responsible for overall code quality
• Design, prototype, implement, test, and deploy observability solutions such as monitoring, logging, and tracing
• Develop custom integration components (e.g., data collectors, exporters) and integrate legacy systems with observability tools using relevant technologies
• Develop existing and custom applications within the observability platform, including integrations with other applications
• Hands-on experience in developing dashboards and alerts for comprehensive observability
• Create and use CI/CD pipelines to move customisations between different environments
• Design for and maintain a highly available and recoverable environment
• Provide administrative observability support, including advanced support via troubleshooting, implementing bug fixes, and root cause analysis
• Document, maintain, and update policies, procedures, and controls for the operation of the observability platform and its SDLC
• Review requirements to ensure they are provided in sufficient detail to be accurately estimated
• Work with application development teams to fully understand data detail, meaning, and design desired outcomes for observability
• Commit to continuous improvement and learning of development and observability best practices, tools, and technology
• Proactively keep observability skills current

Required qualifications to be successful in this role
• Demonstrable experience in observability development and IT service management process design
• Experience with open-source observability tools, such as Prometheus, Grafana, OpenSearch, OpenTelemetry, Log pipelines, and others
• Fundamental understanding of the key technologies relevant to observability solutions, including APIs, web services, and integration techniques
• Ability to apply business concepts into a technical solution
• Web development skills, such as Python, JavaScript, and related frameworks
• Experience implementing core observability components like metrics collection, logging, tracing, and alerting
• Ability to create detailed reports and dashboards using standard observability tools
• Follow best practices for observability (including scripting, security, implementation)
• Display aptitude in learning new observability modules and technologies based on training materials
• Experience with collaboration across functional borders enterprise-wide (i.e., within and outside of IT)
• Excellent interpersonal, communication, collaboration, and documentation skills
• Clear written and verbal communication skills

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.

Skills

• Infrastructure architecture
• Leadership
• Solutions Architecture
• Bid Management
• Finance

Company

We are a global business with 91,500 professionals across hundreds of locations worldwide, providing end-to-end IT and business process services that drive our clients’ businesses. In the UK alone, we have around 6,000 member-partners working across 19 towns and cities, doing everything from writing complex code to designing sophisticated software solutions. The work we do powers some of the most ambitious projects that touch the lives of many.

Our approach sets us apart, characterized by our proximity model, international presence, expertise, and operational excellence. We organize our operations within metro markets where our clients have concentrated footprints, empowering our local teams to build trusted, in-person relationships. As you build your career here, you’ll develop your skills, share your insights, and work side-by-side with colleagues and clients on innovative solutions that address the most complex issues.

At CGI, you will shape your career by joining a company built to grow and last, always providing you with opportunities to expand your ownership and benefit from the rewards of our collective success. Whether you’re developing end-to-end digital strategies, implementing systems, or integrating managed IT and business process services, you’ll do so with the support of leaders who are committed to your development and well-being.

As CGI Partners, we actively participate in shaping our company’s strategic direction. Our involvement in CGI’s annual strategic planning process ensures that we contribute meaningfully to the company’s future while aligning with the needs and interests of our clients, shareholders, and communities. Today, 85% of us are owners, collectively holding nearly 8% of our company—a significant stake that helps shape CGI’s future.

Our commitment to ownership, flexibility, and being approachable makes us easy to do business with. Join us, and together, as owners, let’s turn meaningful insights into action to meet the needs and balance the interests of our clients, shareholders, communities, and each other.

Diversity at CGI

Unconditionally inclusive

We are more diverse than ever before, yet understand that there is still a way to go. We are committed to actively listening, effecting changes and creating opportunities for all within our walls, as well as across the broader industry.

Because diversity of thought matters

We place diversity, equity and inclusion at the heart of CGI’s values, because we understand the importance and worth that divergent thinking can produce. It means acknowledging, learning and celebrating the huge advantage that having a diverse workforce with different perspectives brings to our business.

It means putting resources into training all members, as well as breaking down the barriers which can limit people in minority groups, encouraging curiosity about careers in tech and supporting everyone to reach their full potential.

We are transparent about our progress and use our yearly Gender and Ethnicity Pay Gap reports to analyse how we are doing as a business and a sector.Find out more .

No holding back

The doubts people may have about fitting in because of their background, gender, sexuality, race, disability, age, situation or experience have seen talent passed over. This is why we are constantly working to give everyone the confidence to succeed.

Thinking differently, together

CGI’s community of member-created and led networks thrive around shared experiences and common bonds. Our networks ensure that everyone at CGI is able to feel seen, represented and receive encouragement and support. They foster inclusivity and celebrate difference. All are welcome to join – and ally membership further raises awareness.

Here’s some of CGI’s member networks:

• Women’s network
• REACH (Race, Ethnicity and Cultural Heritage) network
• LGBT network
• Disability network

New networks that support and promote the richness of voices and experience across our organisation are being formed right now.Explore more of our networks.

Disability support

Giving you everything you need to thrive

Inclusion and development is at the heart of the CGI Dream. We are passionate about removing barriers that prevent you from fulfilling your potential.

A disability confident company

We take accessibility seriously. This means ensuring that everybody at CGI enjoys the full range of opportunities and advantages that being a member provides. From recruitment, through onboarding, training and development, we are committed to creating an environment that enables members with disabilities, or caring responsibilities, to flourish in their careers and contribute to the UK’s digital transformation.With a strong peer to peer disability network, practical accessibility support and award-winning leadership commitment, we are determined that the exciting IT projects we work on benefit from your talents and insights.

Listening and learning

At CGI we go the extra mile to nurture a truly inclusive culture so you feel right at home and able to focus on your career. Our support is holistic, so members without disabilities receive training on disability issues. Our common Dream is to create an environment in which we enjoy working collaboratively together and, as owners, contribute to building a company we can be proud of.

Website http://www.cgi.com/uk Telephone +44 (0)20 7637 9111 Location 14th Floor, 20 Fenchurch Street
London
City of London
EC3M 3BY
United Kingdom

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