O365 Support Technician

To focus on optimising and deploying Microsoft 365 features, including Office, Teams, SharePoint, OneDrive, Power Apps, and Power Automate.

Assist the first- & second-line support teams to troubleshoot and resolve issues related to Office 365 applications, user accounts, permissions, and other O365 components.

Provide technical support for end-users regarding Office 365 products and services.

Provide users with in-person and remote training and guidance on best practices for Office 365 apps, collaboration tools, and cloud storage.

Evaluate and optimise other IT services within the hospital, ensuring alignment with our strategic goals and improving overall service delivery.

Please note, this role is not eligible for sponsorship of Skilled Worker Visa. Candidates must ensure they have the appropriate right to work in the UK before applying. Please also note that the Trust does not offer relocation expenses for this role.

Main duties of the job

We are seeking two highly motivated and skilled Office 365 Support technicians to join our IT support team. These roles are focused on providing technical support and assistance for the deployment and configuration of Office 365 and its associated products to the trust.

The ideal candidates will have hands-on experience with Office 365, along with a strong understanding of its integration with other Microsoft products and services. This position requires the ability to troubleshoot issues, assist in user training, and ensure that Office 365 services run smoothly for all users.

About us

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please note:

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications.
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
• All job offers are subject to satisfactory pre-employment checks.

Job description

Job responsibilities

1. Office 365 Deployment & Support:

• Assist in the rollout and migration of Office 365 services across the organization, ensuring a smooth transition from legacy office products.
• Configure and manage Office 365, including user accounts, licensing, and permissions.
• Support the installation and configuration of Office 365 apps (Word, Excel, PowerPoint, Outlook, OneDrive, Teams, SharePoint, etc.) on client devices (Windows, iOS, Android).
• Assisting in the rollout and migration of SharePoint & OneDrive.
• Assist the first- & second-line support teams to troubleshoot and resolve issues related to Office 365 applications, user accounts, permissions, and other O365 components.

2. User Support & Training:

• Provide technical support for end-users regarding Office 365 products and services.
• Offer training and guidance to users on best practices for Office 365 apps, collaboration tools, and cloud storage, In-person and remote.
• Create and maintain user-friendly documentation for Office 365 applications and troubleshooting guides.

3. Configuration and Optimization:

• Configure and optimize Office 365 apps and services to improve productivity.
• Customize Microsoft Teams, SharePoint, and other collaboration tools to meet organizational needs.

4. Collaboration & Communication Tools Support:

• Support Microsoft Teams, including configuration, troubleshooting, and integration with other Microsoft 365 services (e.g., SharePoint, OneDrive).
• Assist in setting up and maintaining SharePoint document libraries for efficient content sharing and data collaboration.
• Work closely with other IT team members (network administrators, system administrators, etc.) to ensure Office 365 integrations and dependencies are well managed.
• Provide feedback and suggestions to improve the efficiency and effectiveness of Office 365.

5. Organisation & Departmental:

• To ensure that all IT services provided within the organisation support the delivery of health care & Corporate services.
• To raise the profile of IT Services to establish a reputation for providing an effective and responsive service.
• To analyse reasons why current processes do not always meet the standard expected, and to propose and subsequently implement measures to rectify this.
• Promote good practice in the use of hardware and software and IT security.
• To ensure a quality client-focused service is delivered to all users.

To undertake any additional duties that may be defined by the IT Service Delivery Manager.

Person Specification

Qualifications

Essential

• Degree in a relevant subject or equivalent experience.

Desirable

• Microsoft 365 Certified: Fundamentals.
• ITIL Foundation.

Experience

Essential

• Strong experience with Office 365 (SharePoint, OneDrive, Teams, Outlook, Power BI, etc.).
• Experience in managing user accounts, licenses, and permissions.
• Experience working with clinical and corporate systems.

Desirable

• Previous experience with Office 365 rollout, migration, and administration.
• Proven track record of providing technical support for Office 365 or similar cloud-based services.
• Experience with troubleshooting issues related to email, cloud storage, and collaboration tools.

Knowledge

Desirable

• Knowledge of technologies such as PC peripherals, laptops, tablets.
• Knowledge of Active Directory, Intune for user and device management.

Skills and Aptitudes

Essential

• Excellent communication skills for explaining technical concepts to non-technical users.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and in a team environment.
• Time management skills, with the ability to prioritize tasks efficiently.

Desirable

• Displays enthusiasm for self-development.

Other requirements

Essential

• Completer / Finisher.
• Flexible and adaptable.

Desirable

• Full, clean UK driving license.

Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

Harrogate & District Foundation Trust
Lancaster Park Road
HARROGATE
HG2 7SX

Any attachments will be accessible after you click to apply.

421-CORP-1746S