O250302 - Event Executive

The Institution of Civil Engineers (ICE) is an international membership organisation that promotes and advances civil engineering around the world. ICE is a qualifying body, a centre for the exchange of specialist knowledge, and a provider of resources to encourage innovation and excellence in the profession worldwide. The headquarters for ICE are based in One Great George Street which doubles as an award-winning central London conference centre, event, and wedding venue.

The Role:

The Events department at one of the most prestigious and stunning venues in Central London is looking for an experienced Event Executive with excellent customer service skills to join their friendly team.

Come and join our brilliant team, working hard to deliver a quality product to Royalty, Heads of Government, and people dedicated to making a difference in the World.

We are looking for an enthusiastic and confident individual who can exceed our clients' expectations and add value to our team - can you measure up to our standard?

Duties and Responsibilities:

• Showing clients around the building and advising on effective arrangements, making recommendations where appropriate to gather their information for the purpose of compiling their function sheet to ensure a successful event.
• Assisting the sales team with advice in connection with more complex events to ensure the client is given accurate advice/information at the booking stage.
• Preparing function sheets on the computerised diary system for clients to confirm event details and for issue to GS operational departments to carry out the instructions as per client’s specifications.
• Running weddings from enquiry through to completion alongside the Venue Wedding Planner.
• Organising and attending food and beverage tastings for the client to decide on their catering.
• Attending promotional and marketing events with the Business Development Manager to obtain future business to increase revenue.
• Occasional demonstration of tasks for new or temporary staff as required.
• Mentoring the Event Coordinator and assisting them with running medium-sized events.
• Issuing deposit invoices accurately and by the prescribed times to the client to ensure payment as per the room hire contract.
• Preparing function sheets on the computerised diary system for clients to confirm event details and for issue to OGGS operational departments to carry out the instructions as per client’s specifications.
• Planning weddings once confirmed and being present on the day of the event.

Our ideal new team member…

should have significant experience of working within a busy venue, ideally in Central London with at least a 4-star rating. It would be beneficial for the candidate to have good knowledge of conference and banqueting layouts, associated furniture, and terminology. This is a fast-paced environment, so the successful candidate should be able to handle pressure well and seek to resolve issues as they arise. Above all else, you must be a people person and understand how to deliver excellent Customer Service at all times - we are One Great George Street and we Offer One Great Venue and One Great Standard….always!

ICE Group benefits include:

• 25 days annual leave plus Bank Holidays.
• Shutdown over the Christmas period.
• Annual £100 allowance towards your well-being.
• Discounted hot food from on-site Café bar.
• Up to eight percent of salary contributed to a personal pension scheme.
• 24-hour employee support line.
• Death in service benefit equivalent to one year’s salary.
• Interest-free season ticket loan.
• Cycle to work scheme.
• Big Gym membership savings with the Gymflex scheme.