Nursing Administrator/Receptionist

Job Summary

The Nursing Receptionist/Administrator role is to work as a member of the nursing administration team with a focus on inpatient and day care services. The post holder will carry out reception, clerical and any relevant non-clinical duties which assist the nursing, medical staff and patients. The post holder will need to be extremely flexible as the role will involve covering different ward reception areas along with chemotherapy administration duties as and when required. The post will also involve coordinating emergency bed management and carrying out administration duties. By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.

Main duties of the job

1. To act as first point of contact for patients and relatives entering the ward.
2. To provide reception and clerical support. The post holder will be required to cover administration staff in the absence of other staff.
3. To be responsible for the accurate and timely filing of documents into the Medical Records when required.
4. To comply with all aspects of confidentiality including the Data Protection Act and the Freedom of Information Act.
5. To accurately input data on the Trust computer system for which full training will be given.
6. Locate and retrieve case-notes on patients pending admission, ensuring that they are correctly tracked to the ward.
7. To provide assistance with general telephone enquiries and face-to-face calls.

About Us

Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and our award-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.

Formed in 1999, the Trust has a dedicated workforce that continuously strives to provide the key principles of prudent healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.

If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.

Visit our website to find out more: Velindre NHS Wales

Job Description

Job responsibilities

An exciting opportunity has arisen for enthusiastic and motivated administrators to join our friendly Nursing Administration team in the Integrated Care Directorate at Velindre Cancer Centre on a part-time basis. The Nursing Administrator role is to work as a member of the nursing administration team with a focus on inpatient and day care services. The post holder will carry out reception, clerical and any relevant non-clinical duties which assist the nursing, medical staff and patients.

We are therefore, seeking a skilled, reliable and highly organised individual with excellent communication and organisation skills. The post holder requires experience of Microsoft Office packages Word, Excel and PowerPoint; excellent organisational abilities and the capability to work in a confidential manner are of paramount importance in this role. The ability to communicate effectively as part of a team; to work well under pressure and to prioritise the demands in a busy environment are also essential.

The post holder will need to be extremely flexible as the role will involve covering different ward reception areas along with chemotherapy administration duties as and when required. The role will involve the post holder working days, evenings, weekends and bank holidays (on a rota basis).

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Person Specification

Qualifications

Essential

• Good standard of education 5 GCSE's or above or equivalent experience
• Demonstrate good knowledge of Health and Safety
• Team Player

Desirable

• Appropriate NVQ in admin / Customer Care
• Audio typing & other secretarial admin qualifications.
• Willingness to undertake training required to enhance the role.

Experience

Essential

• General Office Duties
• Experience of working with the Public
• Working knowledge of computer

Desirable

• Previous NHS experience or dealing with the general public
• IT knowledge i.e. use of other packages and databases.

Aptitude and Abilities

Essential

• Able to work with minimum supervision.
• Ability to use own initiative when appropriate.
• Good Interpersonal skills
• Good listening skills

Desirable

• WPAS
• Ability to work well under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Velindre Cancer Centre

Address

Velindre Cancer Centre

Velindre Road, Whitchurch

Cardiff

CF14 2TL

Employer's website

Velindre Cancer Centre