Dron & Dickson group are specialists in integrated supply, installation and maintenance of harsh & hazardous electrical equipment and cable supply. Based at six UK locations, we provide wholesale, distribution, specialist E&I inspection, maintenance, and project services to all parts of the Offshore & Onshore Energy sector, Pharmaceutical, Marine, and many other industries. Managed from our UK locations, our services operate within the UK, Europe, Africa, and Asia.
Position:
Purpose: ‘Everyone Home Safe’ – An encapsulation of the right for everyone to return from work safely and promote their wellbeing; this applies to Dron & Dickson staff and all who come in to contact with our work activities. Our systems, processes, and cultures coupled with our supply and services ensure people, plant, and the environment are kept safe. The primary purpose of this role is to ensure consistent delivery of customer service and to proactively contribute to the Engineering Service department strategy.
Objective: The primary objective of this role is to lead all appointed client operations within the department to achieve customer satisfaction and financial targets set inline with company strategy.
Our Culture & Values: Our Values aim to underpin and create a positive culture and working environment as well as set behavioural expectations. We are committed to investing in our workforce as we recognise people as our greatest asset. Contribution towards the company's culture and core values are required as part of this role.
Direct Reports: Assigned Charge-hands, Electrical Technicians, and Rope Access personnel.
Core Alignment Responsibilities:
- Understand and support the company's mission, vision and values
- Responsibility of personal learning, development and KPI completion
- Promote and proactively adhere to the company's core values in all day-to-day activities and interactions.
Role Responsibilities:Project Planning- Communicate regularly with the client/D&D planning/logistic departments on scope progress.
- Attend the daily/weekly client/D&D planning meetings.
- Ensure Dron & Dickson resources meet mobilization requirements.
Cost Control- Prepare budgets and cost time analysis as required.
- Raise service & material requisitions for the scope of works requirements
- Prepare and submit Value of Work Done reports as requested
- Present expenditure against budget to progress plan reports
- Identify cost-saving opportunities.
Project Management- Maintain communications with onshore/offshore internal/external team via meetings/electronic/voice conference.
- Monitor, analyse and communicate Key Performance attainment.
- Prepare and deliver formal monthly reports to the client/D&D as requested.
- Coordinate contract timesheets to the D&D financial department and assist with the invoice approval.
- Project management to meet contract/project/client-specific requirements.
Project Quality Management- Adhere to the client/D&D Management Systems, regulations, and strategies.
- Ensure Health and safety documentation is submitted.
- Identify & report to relevant TA or manager any support for personnel, to ensure training and development needs are identified and addressed in line with competency assurance systems.
- Promote continuous improvement and development of the company’s systems and processes.
- Liase directly with those who are technically competent to navigate and address aspects of the scope where there is a technical requirement.
Other- To maintain good communications with internal and external clients
- To take a proactive approach to continuous improvement and development of the company’s systems and processes
- Ad hoc duties as requested by management
- Travel may be necessary to ensure delivery of business needs.
- Social and business networking is expected.
- Participate in On Call Rotation.
HSEQ Responsibilities:- Comply with all Dron & Dickson’s integrated management systems including all policies and Procedures.
- Ensure the Company meets its statutory obligations in all areas pertaining to health, safety, and welfare at work, including statutory training and reporting.
- Act ethically and with integrity.
- Ensure all health and safety training is undertaken.
- Ensure a safe workplace environment without risk to health.
Requirements:Core Skills:- Excellent communication and interpersonal skills
- Excellent time management skills
- Computer literate
- Articulate, dynamic, energetic and delivery focused
- Flexible, adaptable and able to work under pressure
- Ability to represent Dron & Dickson in a positive and effective manner
- Take responsibility for managing personal performance and results
- Exceptionally good analytical skills, an ability to translate raw information into actionable strategies and initiatives
- Customer Service
- Ability to meet customer deadlines.
Core Training & Competencies:- Minimum National 5 or Equivalent.
Preferred:- Offshore Survival (BOSIET/ FOET/ MISTS)
- UKOOA Medical
- Operational experience in Oil & Gas.
Other information:Personal Development:The opportunity to undertake development and progression via a personal development plan is linked to this role.
Role Evaluation:- Completion of company objectives via PDP
- Completion of Personal Objectives via PDP