Nights Guest Service Assistant

Bright, modern & bustling 80-bedroom hotel in the heart of Great Grimsby. Holiday Inn Express Grimsby hotel is in the centre of Grimsby just a four-minute walk from Grimsby Town station. From here you can catch direct trains to multiple hotspots and the hotel is only a 25-minute drive to Humberside Airport.

With a huge range of shops and eateries, Freshney Place Shopping Centre is six minutes away by foot. Take in a live musical or comedy show at Grimsby Auditorium and enjoy the fresh air and scenic landscape at Grimsby Golf Club, both five minutes' drive from the hotel. The hotel is conveniently situated for business guests with a 22-person meeting room on the ground floor. Smart and brightly lit, this space is suitable for interviews, meetings, and small events.

What we're looking for:

We are seeking an enthusiastic and personable team player who will enjoy being a point of contact for our guests. You must be presentable, professional, and upbeat. We are looking for someone who is comfortable using our front office system to check guests in and out, and also someone with an excellent telephone manner. Previous experience in a front-of-house position is ideal but not essential. In addition, we are seeking a candidate who enjoys working nights and has the lifestyle to suit this type of shift pattern. You must be capable enough to work with little supervision, be a very trustworthy individual, and be driven to use your initiative.

Day in the life of:

You will provide a warm and friendly welcome to our guests during the night-time shift at the hotel. You will be based at the hotel's reception desk and will use the front office system to check guests in and out of the hotel. You will be a point of contact handling queries and answering questions for our visitors. You will act as a Company ambassador and will uphold detailed knowledge about the hotel, its offerings, and also the local area.

During your night shift, you will also complete the night audit checklist which includes a range of duties and checks. You will complete walk rounds of the hotel to ensure everything is as it should be and will use our internal system to report your findings.

You will be a team player working with another Night Auditor each night. The Night team will rotate shifts and you'll work with a few different colleagues on the desk. In addition, you will maintain excellent communication and relations with your supporting departments including the daytime reception team, and our food and beverage departments. Your role in this business is a highly valued and appreciated position.

Key Responsibilities:

• General Reception duties include greeting, checking in and out guests in line with the Brand Standards
• Professional use of email and telephone, and the use of our front office system to process bookings and check-ins and outs.
• Completion of night audits and security observations
• Cleaning duties
• Responsible for guest welfare on an evening.
• Setting up and preparation of breakfast
• Cash and card handling in line with the company policies
• Duty management responsibilities

What you'll get in return:

• Competitive pay and package
• Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
• Continuous learning & development opportunities
• Free access to 24/7 employee assistance program
• Additional annual leave and family leave
• Service bonus for 5 and 10 years up to £1K
• Team Member of the month - £100 and Team Member of the year - £500
• Uniform Provided

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.