Night Supervisor

Platinum Recruitment Consultancy; Broadway; On-site; GBP 31,000; Full time

Job description

Role: Night Supervisor
Location: Cotswolds
Salary / Rate of pay: £30,576 p.a.

Are you passionate about providing an unforgettable experience for the most discerning clientele? We are seeking an organised and professional Night Supervisor to join our luxury client in the Cotswolds area, who is dedicated to delivering exceptional service to their guests.

What's in it for you?

We know how important it is to feel valued. That's why our client offers a comprehensive package, including:

1. 30 days holiday per year
2. Live-in available
3. Access to free wellbeing resources
4. High street discounts and a cash back card via Hospitality Rewards
5. Discounts on dining, stays within the group, and food & beverage
6. Referral scheme
7. Fully funded apprenticeship courses
8. Incredible career growth opportunities
9. Share of gratuities

Package

Salary: £30,576 p.a. (up to £33,076 including gratuities)

Why choose our Client based in the Cotswolds?

This is your chance to bring your expertise to an award-winning hotel that provides luxurious experiences, creating memorable stays for its guests.

Night Supervisor Responsibilities:

1. Oversee the smooth running of the hotel during the night shift, ensuring all areas are secure and operating efficiently.
2. Act as the main point of contact for guests during the night, handling check-ins, check-outs, inquiries, and requests with professionalism and care.
3. Conduct regular security checks of the hotel premises, ensuring the safety and well-being of guests and staff.
4. Handle any guest complaints or issues that arise during the night, ensuring prompt and effective resolution.
5. Manage the night audit process, including balancing accounts, preparing reports, and ensuring the smooth rollover of the hotel's property management system (PMS).
6. Assist with setting up for the morning, including preparing any necessary items for breakfast service or the front office.
7. Ensure the reception area and public spaces are tidy and presentable throughout the night.
8. Respond to any emergencies according to hotel procedures, including fire alarms and first aid situations (training provided).
9. Communicate effectively with other hotel departments, ensuring a seamless handover of information to the day team.
10. Provide occasional late bar service to guests if required.

Desired qualifications & skills:

1. Previous experience in a hotel front office role is essential, with supervisory experience being highly desirable.
2. An "all-rounder" who enjoys hands-on tasks and completing them to a very high standard.
3. Familiar with fire panels.
4. Holds a full, clean UK driving license, as driving our estate vehicles forms part of this role.
5. First aid experienced/trained.
6. High awareness of health and safety and security best practices.
7. Please note that due to the rural location, your own transport is required.

Ready to make your mark?
Click Apply Now to discuss this Night Supervisor role in the Cotswolds area. Let's take your career to the next level together!

Consultant: Kendal Swanepoel
Job Number: (phone number removed) / INDFOHF&B
Job Role: Night Supervisor
Location: Cotswolds

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.