Night shift customer service advisor

Customer Service Advisor – Night Team (Student Accommodation)

Location: Edgbaston (Fully Office-Based)
Pay Rate: £13.02 per hour
Contract Type: Temporary Ongoing
Shift Pattern: 2200-0700, 4 on 4 off

Are you an experienced customer service advisor looking for a night shift role? We are recruiting on behalf of our client for a temporary ongoing position within student accommodation in Edgbaston. If you have strong customer service skills and enjoy working in a fast-paced environment, this could be the perfect opportunity for you.

Key Responsibilities

1. Act as the first point of contact for students and visitors, providing a professional and friendly welcome.
2. Answer incoming calls and emails, directing queries appropriately and resolving issues where possible.
3. Handle complaints, maintenance requests, and wellbeing concerns, ensuring timely resolutions and referrals when necessary.
4. Monitor and report maintenance issues, ensuring follow-ups and escalating where required.
5. Maintain accurate records of queries, complaints, and service requests.
6. Provide administrative support, including data entry, handling mail, and managing office supplies.
7. Ensure health and safety procedures are followed, including fire alarm evacuations.
8. Support the night team with any additional tasks as required.

What We’re Looking For

1. Experience in customer service, hospitality, or student accommodation roles.
2. Strong problem-solving skills, with the ability to handle complaints from start to resolution.
3. Excellent communication skills, both written and verbal, with a professional and confident telephone manner.
4. Ability to work independently and use initiative while following procedures.
5. IT proficient, with experience using Microsoft Office (Word, Excel, Outlook).
6. High attention to detail and strong organisational skills.

Additional Details

1. Fully office-based role in Edgbaston.
2. Temporary ongoing contract with an immediate start available.
3. Night shift hours: 2200-0700, 4 on 4 off schedule.
4. Competitive hourly pay of £13.02 per hour.

If you are interested in this opportunity and meet the criteria, apply today!