Night Manager

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to a suite of benefits that include:

• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa and all benefits of being IHG Employee.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme.
• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities.
• We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.

What do we need from you?

• Previous experience as Supervisor, Duty Manager, Night Manager at Hotels.
• Experience using Opera PMS is a huge advantage.
• Excellent communication and interpersonal skills to effectively manage staff and interact with guests.
• Ability to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
• Actively seeks opportunities to train and develop staff.
• Demonstrates the use of corrective coaching.
• Commitment to training and effectively uses the role of Training Co-ordinator to plan and record training.
• Develops positive working relationships at all levels.
• Effectively delegates to get things done and empowers their team.
• Motivates and inspires the team to perform.
• Ability to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently.

A day in the life of…

As Night Manager, you’ll be responsible for managing the guest services team and ensuring that guests receive exceptional service throughout their stay. Key responsibilities include overseeing front desk and limited food and beverage operations during the night, managing reservations, handling guest complaints, and ensuring the cleanliness and maintenance of guest rooms and common areas. You’ll be responsible for training staff, and developing and implementing guest service policies and procedures. In addition, you will be responsible for maintaining positive relationships with guests and ensuring that the hotel's reputation for excellent customer service is upheld.

As Night Manager, you’ll play a crucial role in ensuring that guests have a first-class enjoyable and comfortable stay.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

At Aimbridge, we recognise that people are the heart of our business. As a global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.