Night Manager

21c Museum Hotels; Hounslow; On-site; GBP 29,000; Full time

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneering leader in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet.

Hospitality is a work of heart ,
Join us and become a Heartist .

Job Title: Night Manager
Salary: £29,000 per annum
Hours: 40 hours per week (flexibility required, including weekends)
Start Date: 1st March 2025

About the Role:
We are seeking a dedicated and detail-oriented Night Manager to join our team at [Hotel Name]. This role is pivotal in ensuring the smooth and efficient overnight operations of the hotel, representing senior management during night hours, and maintaining the highest standards of guest satisfaction, safety, and security.

Key Responsibilities:

• Overseeing the nightly audit and reconciliation of hotel operations.
• Ensuring accurate reporting and statistical analysis.
• Supervising and supporting the front office and other departments during the night shift.
• Managing guest relations, handling inquiries, and ensuring top-tier customer service.
• Conducting security checks and ensuring guest safety.
• Supervising room service operations and ensuring compliance with food safety standards.
• Providing leadership and training to night staff, ensuring adherence to hotel policies and procedures.

Additional Information:

• Experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem-solving abilities
• Fluency in English, additional languages are a plus