Night Host

The Scarlet Hotel; Newquay; On-site; GBP 20,000 - 30,000; Full time

Job description

Our Night Hosts are friendly and caring in nature. They cover two hotels, Scarlet, an adults-only eco-sanctuary that celebrates the richness of natural living and Bedruthan, a creative outpost for all to enjoy.

This position, within our Front of House Team, is crucial to delivering exceptional hospitality to our guests and assist in maintaining a safe, secure and clean environment. The role requires the ability to communicate confidently with our guests and other staff, so excellent verbal and written skills are essential and a good grasp of the English language.

Key Responsibilities:

• Provide a swift and effective check-in process for late arrivals and early check-outs adhering to standard operating procedures.
• Ensure all telephone calls are answered quickly and as efficiently as possible.
• Room service deliveries, running trays, and supporting the food and beverage team.
• Responsible for ensuring the accuracy of guest billing, financial transactions, and the reception float.
• Maintain the brand standards of our reception and public spaces, as well as keeping areas tidy and presentable.
• Overnight security, to ensure the hotel site is secure.
• An understanding of health and safety, as well as the ability to keep calm in challenging circumstances.
• Deal with in-house guest requests, recording all feedback for seamless shift handovers.
• Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
• Report any maintenance issues and check that the work has been completed and feedback to the guest.

Basic computer skills and accurate numeracy are required along with honesty and good judgment.

You will need to be physically capable of patrolling the hotel and its grounds, which are built into a steep hillside. Nightly cleaning and tidying throughout the hotel are also part of this role.

As a family-owned independent Cornish business, we value every member of our talented team and we offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

• A people-centric working environment.
• Learning and internal career progression opportunities.
• Competitive hourly pay plus tips.
• A permanent contract with 28 days holiday per year.
• Long service scheme, enjoy a free stay at Bedruthan after your first year!
• Enjoy 40% off food and drinks at the hotel.
• On-site team accommodation is available.
• Hospitality rewards and discount partnership.

We are looking for:

• Someone who is confident, positive, and enjoys working in a busy environment.
• Problem solvers. A person who can answer guest requests and looks for solutions.
• Previous hotel experience or similar. It’s not a must-have, but you must be eager to learn.
• Someone with a passion for hospitality and to create positive lasting memories for our guests.
• Who wants to be part of a successful and hard-working team.