Night Foyer Supervisor

Weekly Hours: 37.5

So…. What is this role exactly?

In the role of Night Foyer Supervisor, you will play a key role in supporting Young People Services which provides accommodation, support and learning opportunities to young people aged 16-25 helping them to make the transition from dependence to independence.

The role is based at Coops Foyer in Wigan Town Centre and will move over to our new Wigan Foyer, also based in Wigan Town centre when the innovative development is completed in the next year.

Coops Foyer is accredited with the Foyer Federation meaning we take an asset-based approach, called Advantaged Thinking, in all the work we do; encouraging young people experiencing homelessness to aim high, dream big and fulfil their ambitions.

It’s a given you will enjoy working with Young People, as well as a good level of administration experience including competence in using Microsoft systems and accurately recording information.

As Coops Foyer is staffed 24 hours a day and provides a low to medium support service, working alone, the Night Foyer Supervisor ensures the building, and its customers are safe and secure outside normal office hours. The Night Foyer Supervisor is also responsible for taking ownership of all monies received for rent and overnight guests whilst on shift.

What will my working week look like?

The hours of work are 37.5 on a 3 week rota basis, as summarised below:

What will I be responsible for doing?

First and foremost, you will provide a safe and secure environment for customers outside of normal working hours across residential and communal areas. The role also includes responding to customer needs and being a supportive role in the absence of day staff, whilst ensuring the safety of the building. You will record all events in the scheme log book, ensuring that relevant information is noted and passed on to handover staff to deliver a continuous support service. During your shift you will carry out ‘check call’ responsibilities, providing support via guidance and advice to other lone working colleagues over the phone.

Other responsibilities of our Night Foyer Supervisor will be:

• Control access to the Scheme, ensuring all visitors are signed in and out of the Scheme.
• Carry out internal and external patrols, along with the monitoring of security and CCTV systems to maximise customer safety.
• Deliver low level support to residents outside of normal working hours, ensuring round the clock access to staff, services and facilities.
• Deal with any incidents that occur out of hours, ensuring that customers fully comply with scheme rules.
• Ensure all Health & Safety procedures are followed, and that a response to fire alarm activation is dealt with effectively, ensuring a safe environment.

One of the great things about this role is working with a wide range of customers and providing them with a safe place to call home.

That all sounds great, what’s in it for me?

In return we offer £12.60 per hour (£24,570) for a 37.5-hour week, and up to 25 days annual leave (holidays also increase with length of service), but our employee offering provides much more than just a competitive salary and holiday allowance.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and will require the post holder to carry out ‘Regulated Activity’ as defined under the Safeguarding Vulnerable Groups Act 2006. Therefore, as part of Your Housing Group’s pre-employment checks, successful applicants will be required to complete a satisfactory Enhanced DBS with barred list(s) check.

Closing Date: 6th April 2025

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability; if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers; however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application.

91% of staff would recommend Your Housing Group as a great place to work!