Night Concierge - London, SE1

Role: Night Concierge
Rota/Hours: 18.30pm - 06.30am - 4on/4 off

Salary: Between £28k - £32k, with a discretionary bonus up to 10%

Location: London, SE1

Main Duties: The Concierge provides first contact and safeguarding to Residents. This includes a high level of customer service, recognising safeguarding concerns, identifying and reporting risks to people, report writing and providing handovers.

1. The Concierge controls access to the building, monitors CCTV systems, carries out regular patrols and H&S checks and deals with emergencies.
2. The Concierge must be aware of those residents at high risk and provide special safeguards for their specific medical needs.
3. When roving, the Concierge is expected to visit and patrol all areas of the building and grounds on a rotation basis.

Shift Duties:

1. To support the work of Management Co, by ensuring that it and the Residents are safe and secure at all times.
2. To provide a high level of customer service by being vigilant, alert, proactive, approachable and responsive to the needs of the residents at all times.

Health & Safety:

1. To actively ensure the security of the building through door supervision and management, visual inspection, internal and external patrols, regular Health and Safety checks and monitoring the CCTV system.
2. To record any findings through the established procedures.
3. To take action in the event of a fire or emergency and calling the emergency services as appropriate.

Safeguarding:
To ensure that all residents are protected from harm and that any concerns are reported.

Administration:

1. To complete all duty logs, day books, checklists, handovers and reports in line with ManCo procedures.
2. To log any maintenance issues.

General Duties:

1. To ensure that all policies and procedures are adhered to at all times by residents, visitors and contractors.
2. To contribute by ensuring a high standard of general upkeep and maintenance.
3. To regularly participate in the review of policies in line with legislation.
4. To attend supervisions, staff meetings and any other relevant meetings as directed.
5. To attend training as required by the post and agreed by the Estate Manager.
6. To work proactively as part of a team.
7. To carry out any other duties appropriate to the post as directed by the Estate Manager.