Night Concierge

Night Concierge

22,308

Earls Court

As Night Concierge, you will provide first contact and security to the customers at night in the Mental Health supported housing scheme. The post-holder will be responsible for controlling access to the building, dealing with emergencies, carrying out Health and Safety checks, and communicating any concerns or events to the rest of the team. No personal care will be required for our customers.

This is a full-time position working 37.5 hours a week on a flexible rota.

The shifts are 9pm – 8am or 9.30pm – 8.30am.

What you'll need to succeed

• As this is a lone working role, experience in a similar role is essential, and any experience of supporting vulnerable adults would be an advantage.
• You also need to be able to demonstrate a passion for delivering excellent service to vulnerable adults in a dignified manner.
• You will need to be able to work independently and have the confidence to deal with customers that may act in an unpredictable manner.

To meet our commitment to providing safe, high-quality services to our customers, we will complete an enhanced background check with the Disclosure and Barring service, which will include a check of the Adult Barred list once an offer of employment is made. A new check will be completed every three years.

Please note: we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:

• 28 days annual leave plus 8 bank holidays (pro rata for part-time) per year.
• 2 volunteering days per year for things like helping out in local communities.
• An additional “Beliefs day” once a year to have an extra day off.
• Supported family-friendly approach with extended parental leave.
• Enhanced pension with matched contributions of up to 9%.
• Option to buy or sell up to 5 days annual leave per year.
• Life assurance cover 3 x your salary.
• Cycle2work scheme.
• Hybrid Working - Dependent on job role and department.
• Health cash plan scheme for your everyday healthcare needs which you can add your family members to.
• Tenancy deposit – interest-free loan to help with rental deposits and season ticket loan.
• Access to extensive learning and training opportunities with Wisebox platform.
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues.
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships, and career planning support.
• Employee Assistance Programme - We are committed to the wellbeing of our colleagues and support this as an organisation.

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Our promise

Here at Metropolitan Thames Valley Housing (MTVH), we want to capture the value that difference brings and are committed to promoting equality, diversity, and inclusion. We work collaboratively – serving people better every day to educate, support, and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and others’ wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well, and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care, and Collaborate demonstrate that we are a people-focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found, so we do encourage you to complete the application as soon as possible to avoid disappointment.