NHS 111 Health Advisor

NHS; Norwich, Greater London; On-site; GBP 60,000 - 80,000; Full time

Job description

We are looking for passionate, patient focused individuals interested in a career as an NHS 111 Health Advisor in the Norwich area. The ideal candidate will be calm, professional, and empathetic.

Main duties of the job

As a Health Advisor at IC24, when our patients dial 111 you will be the first point of contact as the voice at the end of the line. It will be up to you to deliver time-critical advice, triaging a wide range of calls and providing safe, effective assessments and non-clinical advice using the NHS Pathways System. Emotional resilience is an essential skill to have; you will need to think fast but clearly whilst typing detailed notes on our system. Calls within this role can vary from repeat prescription requests to distressed suicidal patients. Do you have the resilience to overcome difficult situations such as these?

About us

A high-quality onboarding and a robust training programme are on offer, and we proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager, or Team Manager where possible. We also offer development opportunities through our nationally recognized patient service qualification programme, Aspire to Excellence.

Job responsibilities

Skills: As a Health Advisor at IC24, you will be the first point of contact when our patients dial 111. You will deliver time-critical advice, triaging a wide range of calls and providing safe, effective assessments and non-clinical advice using the NHS Pathways System. Emotional resilience is essential; you will need to think fast and clearly while typing detailed notes on our system. Calls can vary from repeat prescription requests to distressed suicidal patients. Do you have the resilience to overcome difficult situations?

Qualifications: A high-quality onboarding and robust training programme are on offer, and we proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager, or Team Manager where possible. We also offer development opportunities through our nationally recognized patient service qualification programme, Aspire to Excellence.

Person Specification

General Requirements

• Refer to job description above.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.