NHS 111 Health Advisor

IC24; Norwich; On-site; GBP 23,000 - 28,000

Job description

Thorpe St Andrew, Norwich , Norfolk , England
NR7

Pay Equivalent full-time annual salary is £23,541.21, increasing after probation. All hours work...

Hours Full time

Contract Permanent

Role Other Qualified Professional

Posted 27 Mar 2025

Closes 26 Apr 2025

Job Description

Could you save lives with your voice?

The Role

We are looking for passionate, patient focused individuals interested in a career as an NHS 111 Health Advisor in the Norwich area. The ideal candidate will be calm, professional, and empathetic.

As a Health Advisor at IC24, when our patients dial 111 you will be the first point of contact as the voice at the end of the line. It'll be up to you to deliver time-critical advice, triaging a wide range of calls and providing safe, effective assessments and non-clinical advice using the NHS Pathways System. Emotional resilience is an essential skill to have, you will need to think fast but clearly whilst typing detailed notes on our system. Calls within this role can vary from repeat prescriptions requests, to distressed suicidal patients. Do you have the resilience to overcome difficult situations such as these?

A high-quality onboarding and a robust training programme are on offer, and we proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our national recognised patient service qualification programme, Aspire to Excellence.

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location: Reed House, Norwich

Hours Available:

Please note all Health Advisors are required to work minimum 50% weekends. This is scheduled either:

Week 1 Saturday and Sunday working
Week 2 Saturday and Sunday off
Repeat
Or
1 day, either Saturday or Sunday working every week.

Full-Time Roles:

• Standard shift patterns include a mix of early and late shifts.
  • Early shifts start at 7am or 8am.
  • Late shifts finish at 9pm or 10pm.
• Full-time colleagues can opt to work only late shifts (9pm or 10pm finishes).
• Full-time night shifts are available, typically 10pm to 6am (must finish no earlier than 6am).
• Weekend work is required at least every other weekend, with the option to work every weekend if desired.

Part-Time Roles:

• Part-time shifts are focused mainly on evening hours, with flexibility for early and late shifts.
  • Early shifts: 6am-12pm (start at 6am, 7am, or 8am; finish at 10am, 11am, or 12pm).
  • Late shifts: 4pm-10pm (start at 4pm, 5pm, or 6pm; finish at 8pm, 9pm, or 10pm).
  • Weekend work is required at least every other weekend, with the option to work every weekend if desired.
  • Weekend only shifts are also available.

Additional hours may be available in times of peak demand.

What's in it for you:

• Salaries start from £23,541 per annum for daytime rotas, pro rata
• Enhancements paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
• Access to Blue Light Card and other NHS Discount Schemes
• Advanced maternity, paternity and adoption leave after 1 year's service
• Opportunity to join the NHS Pension Scheme
• Fully paid accredited training
• Additional annual leave based on length of service
• Free 24/7 independent counselling service
• Learning and development opportunities
• A volunteer day
• Employee Assistance Programme
• Free membership to our reward and discount platform

Training

Applicants must be available to start training in June, July or August 2025.

To find out more about training to become a Health Advisor please click here.

For more information on what it's like to be a Health Advisor from our current team you can watch our video here.

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.

For a job description and person specification please see attached.

We will be hosting interviews via Microsoft Teams for this role throughout April.

Closing Apply April 2025.

Please note this advert may close sooner if sufficient applications are received.

We celebrate brave ideas and brave people.

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the careers team at Apply.