New Store Opening Store Manager Swatch Cardiff

The company

Swatch, a global leader in the watch industry, is thrilled to announce we're opening a brand-new Swatch store in Cardiff, and we're looking for a passionate, results-driven Store Manager to lead the way! This is your chance to build a high-performing team from the ground up, shape the store's culture, and deliver an exceptional shopping experience for our customers. If you thrive in a retail environment, love developing people, and have a track record of driving sales and operational excellence, we want to hear from you!

Job description

Team Management

1. Train, supervise, develop and motivate employees to achieve the goals of the store.
2. Plan, organise and prioritise yourself and the team to ensure optimum use of available time. Delegate tasks to the Assistant Manager and/or Senior Sales to ensure high productivity.
3. Motivate and develop team performance.
4. Deliver high customer service through the team.
5. Produce team rotas and manage team holidays.
6. Monitor employees' performance. Provide coaching, feedback and ensure completion of performance management.
7. Complete full and thorough probation reviews, quarterly reviews and annual reviews.
8. Complete all recruitment for your store team, while liaising with your HR Business Partner.

Training

1. Implement thorough induction programs for all new employees.
2. Train and develop the Store team. Ensure follow up of all training, coaching and E-Learning requirements for the team as directed by the Retail Trainer, within the deadlines communicated.
3. Raise any training needs to the Retail Trainer and HR Business Partner for yourself and your team, to ensure full support can be offered.
4. Ensure service standards and behaviours are in line with training and Swatch guidelines at all times.

Security

1. Minimise shrinkage by careful monitoring of all monies, attentive action on the shop floor, team selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention.
2. Control shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
3. Ensure the store is opened and closed in line with Company policies and procedures.
4. Management of all key and access security.
5. Implement Company security procedures.
6. Maintain/build a general awareness of products and security hot spots.
7. Maintain correct processing of all deliveries.
8. Ensure stock management policies and processes are implemented and followed at all times.
9. Carry out stock checks and audits in line with Company policies and procedures.
10. Ensure the till is reconciled on a daily basis.
11. Ensure that cash handling and banking procedures are in line with Company policies and procedures.
12. All transactions to be handled in a responsible and secure way.
13. Till functions, cashing up, payments and general duties.
14. Dealing with, and handling of, cash, credit cards and international currency.

Reporting

1. Accurate reporting of all administration and stock control.
2. Collation of sales figures.
3. Provide all reports, as requested from Swatch Management, within the deadlines as communicated.

Sales

1. Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
2. Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
3. Ensure good knowledge of all functions of watches and other products.
4. Provide reliable information to customers in all matters relating to sales and customer service.
5. Help display merchandise as directed.
6. Contribute to the store reaching its monthly, quarterly and annual sales targets.
7. Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the store.

Profile

Care of the Store

1. Ensure the store is kept clean and presentable at all times.
2. Back of house and shop floor are both just as important.
3. Responsible for all store Health and Safety, including implementing and following policies and ongoing review of practices.
4. Good Visual Merchandising standards.

Communication

1. Adhere to company policies and regulations.
2. Attend briefing sessions as directed by your line manager.
3. Confident to communicate at all levels, within the Store and with the wider Swatch Group teams.
4. Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
5. Be familiar with international customers' customs and culture.
6. Attend the Retail Managers Meeting. Ensure all feedback and difficult conversations are conducted in a professional manner.

Product Knowledge

1. Attend regular training days.
2. Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
3. Be able to deliver good product knowledge to our customers.
4. Provide product training to colleagues and complete spot checks on their product knowledge.

Merchandising

1. Ensure products are displayed in line with Company policies and procedures.
2. Deliver high store presentation standards.
3. Develop the Visual Merchandising Ambassador within store, assisting them where required.

Other

1. Implement Company procedures and guidelines.
2. To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
3. Take full responsibility for the store, including security, conversion, people management and general store performance.

Professional requirements

Essential:

1. Previous retail management experience.
2. Passion to motivate, engage and raise morale.
3. Creativity in ideas to increase footfall and conversion.
4. Exceptional communication skills.
5. Passion to develop colleagues with the ability to provide constructive and positive feedback and share knowledge in both product and customer interaction.
6. Desire to provide exceptional customer service, exceeding the expectations of customers in all interactions.
7. Driven to improve conversion and ensure the store and team meet KPIs.
8. Commercial acumen and business focus; financially aware with an understanding of what contributes to profit and strives to improve and set targets for achievement.
9. Demonstrates leadership through coaching, development, ability to manage performance and strong motivational skills.
10. Strong interpersonal skills with the emphasis on building good working relationships.
11. Commitment to their own development and development of their team.
12. Self-aware and acknowledges personal areas for improvement and development.
13. Strong organisational and planning skills; ability to prioritise, delegate and meet deadlines.
14. Demonstrates initiative by generating ideas to meet targets and overcome obstacles and a personal drive to succeed.
15. Flexibility to support team and company in working additional/different hours and at different locations as and when required.

Preferred:

1. Previous experience working in retail and/or fashion accessories.
2. Have experience dealing with international customers.
3. Ability to communicate in multiple languages.
4. Previous experience providing training to colleagues.
5. Experience and knowledge of Swatch and Flik Flak products.

Contact

Kevin Charles