New Homes Senior Customer Care Manager

Senior Customer Care Manager required to join a growing and established new build, new homes organisation to cover a 14 month maternity leave. Hours of work will be Monday - Friday, 8.30am - 5.30pm.

Duties:

1. Lead, mentor, and manage the Customer Care team
2. Undertake regular 1:1s with Customer Care Managers and Operatives
3. Provide holiday/sickness cover to Customer Care Managers
4. Oversee the management of all customer issues
5. Be the third point of escalation for dissatisfied customers (private-for-sale) and second point of escalation for Housing Association complaints
6. Provide technical advice to the Customer Care team
7. Attend Premier/NHBC resolution meetings
8. Be responsible for undertaking 28-Day Inspections and Reinspections
9. Attend all End of Defect Inspections and oversee all jobs through to resolution

Benefits:

• £50,000 - £55,000 per annum
• Parking
• 25 days holiday plus bank holidays
• Life Insurance
• Death in service
• Pension

Experience required:

1. 7-10 years experience in new build, new homes, customer care
2. Customer Care, Customer Service management experience in New Build, New Homes
3. Understanding of NHBC
4. Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks
5. PC literate with Microsoft Excel, Word and Outlook skills

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position.