New Homes Sales Consultant

About

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

This role will be based across East Anglia overseeing multiple shared ownership homes across different sites in Cambridgeshire, Norfolk and Suffolk.

The main elements to this role are to work with the Marketing team to generate new prospects, visitors and reservations. To progress reservations to exchange and legal completion, in accordance with the required timescales. To ensure high levels of presentation, brand promotion and customer service to create a positive experience throughout the customer journey.

There may be scope within this role to sell market sale homes on future developments.

This role is part of Orbit Homes where you'll help us to build 5,700 new affordable homes by 2030 in a sustainable way.

What you'll achieve

1. To accurately report activity from leads, including source of enquiry, visitors, viewings, re-visits through to reservation on all company reports and procedures.
2. To progress reservations through the contract progression stages, particularly liaising with customers, mortgage advisors and customers solicitors.
3. To ensure that a minimum of weekly contract chasing is conducted and reported.
4. To achieve or exceed exchanges targets, with legal completions in line with the targeted build dates (fixed or on notice).
5. If requested, to sell and oversee multiple shared ownership homes across different sites in Cambridgeshire, Norfolk and Suffolk.
6. To cover other sales offices, on request, if staff are on annual leave or on sick leave.
7. To be an expert on the product, specification, incentives, buying schemes and home buying process in order to effectively demonstrate these to the customer.
8. To ensure that affordability assessments are completed and authorised when selling shared ownership properties.
9. To handover homes to customers in a professional, efficient and welcoming manner to leave the customer with a positive experience of purchasing an Orbit Home.
10. To liaise with external estate agents, if used, including weekly update calls regarding leads, viewings and sales progression.

What you'll bring

Essential Skills

1. A clear, effective and professional communicator, with a calm, patient approach to dealing with customers.
2. Previous New Homes sales experience and a proven track record.
3. To have a good understanding and knowledge of how the shared ownership process works and affordability assessments.
4. Self-motivated, positive and proactive, with the ability to work on own initiative.
5. A confident approach with the ability to build rapport with customers and contribute to team activities, meetings and discussions.
6. Flexible approach to working, either based on one development or across various developments, depending on current business need.
7. Full time Sales Consultants are required to work at weekends and Bank Holidays (excluding Christmas and New Year).
8. Full driving licence and ownership of a car is essential.

Desirable skills

1. Ideally, having the knowledge and ability to progress sales from initial contact to legal completion.
2. Experience in dealing with customers, solicitors, IFAs and contractors.
3. Ideally skilled in multi-tasking and having a high organisational level.

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you.

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress.

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of.

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

1. Online application
2. Interview(s)
3. Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

Location: Norwich, England

Languages: English