New Homes Customer Care Manager

New Build Customer Care Manager required for a 1 year maternity cover contract. Located in Chelmsford, this candidate will be required to work occasionally from their Brentwood office, and there will be some hybrid working. Salary is between £52,000 - £55,000.

Candidates applying must be experienced in New Homes, New Build, and have worked in a Customer Care Manager role previously.

Duties:

1. Fully investigate new build, new homes, customer complaints and resolve promptly and efficiently.
2. Determine quality and finish of newly constructed properties through the submission of Stage 16 and Stage 17 quality inspections.
3. Follow inspections, advise Site Manager to carry out remedial works before completion to customer in readiness for Stage 17 quality control acceptance.
4. Provide information to the Head of Customer Service regarding inspections carried out, including recurring defects and poor workmanship.
5. Carry out visits to customers' homes to review reported defects, poor workmanship, queries, determine course of action as required.
6. Monitor contractors and maintenance operatives whilst remedial works are being undertaken.
7. Attend NHBC resolutions and investigations.

Benefits:

1. £52,000 - £55,000 per annum.
2. On-site parking.
3. Car allowance.
4. Hybrid working available.

Experience required:

1. Customer Care, Customer Service management experience in New Build, New Homes.
2. Understanding of NHBC.
3. Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks.
4. PC literate with Microsoft Excel, Word and Outlook skills.

Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.