New Business Contact Centre Coordinator

About The Role

Are you passionate about making a positive impact on patients' lives while excelling in a dynamic call centre environment? We're looking for a dedicated individual to join our team as a Patient Care Coordinator within our New Business team.

About the role:

In this role, you'll handle both inbound and outbound calls, as well as email enquiries, to ensure patients receive exceptional support and service. If you thrive in a fast-paced setting and have a knack for providing outstanding customer experiences, we want to hear from you!

Key Responsibilities:

1. Efficient Patient Support: Handle inbound and outbound calls, as well as email enquiries, to accurately process patient requests and coordinate medication deliveries. Respond promptly and empathetically to address patient needs effectively.
2. Enhanced Patient Experience: Take ownership of the patient experience by providing clear information, proactive problem-solving, and advocacy. Ensure every interaction leaves a positive impression and meets patient expectations.
3. Record Maintenance: Maintain precise and up-to-date records and systems, including patient account information, payment details, and stock requirements. Adhere to data protection laws and organizational policies in all interactions.
4. Compliance Assurance: Uphold data protection and compliance standards in every patient interaction, ensuring adherence to legal and regulatory requirements. Contribute to audits and corrective actions as necessary.
5. Collaborative Engagement: Foster positive relationships with internal teams and external stakeholders to facilitate seamless service delivery. Support new team members, share best practices, and contribute to a collaborative work environment.

Why Lloyds Clinical?

We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. Lloyds Clinical has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:

• 25 days annual leave plus bank holidays
• Company bonus scheme
• Outstanding training & development programmes
• Up to £1200 refer a friend bonus
• Full support from our employee assistance programme including a health and well-being app
• Savings and discounts at multiple retailers through our rewards portal

About You:

• Customer service and interpersonal skills tailored for call centre environments.
• Ability to work accurately and efficiently under pressure.
• Detail-oriented with strong communication skills across phone and email channels.
• Understanding of confidentiality and data protection regulations.
• IT literacy and experience in call center or customer service environments.
• Familiarity with healthcare or pharmaceutical industry (beneficial).

If you're ready to embark on a rewarding journey in a call center environment, where every interaction counts, apply now to join our team as a Patient Care Coordinator. Let's work together to deliver exceptional outcomes for our patients while meeting quality standards and expectations.

About Us

At Lloyds Clinical, with over four decades of experience supporting patients since 1975, we are dedicated to delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS, pharmaceutical companies, and private medical insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes.

We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team.