New Business Account Coordinator

Austin Fraser; Basingstoke; On-site; GBP 28,000 - 32,000; Full time

Job description

New Business Account Coordinator

Location: Basingstoke

Salary: £28,000-£32,000 + Bonus

Hours: Monday to Friday, 8am- 5pm

My client who are based in Basingstoke are seeking a New Business Account Coordinator to join their exciting and friendly team. To apply for this role you will need to be self-driven, be a strong communicator and an excellent team player. You will be responsible for the customer journey from end to end and delivering a smooth service to all.

Responsibilities:

1. Internal account management and sales order processing, with the aim of maintaining and developing the sales of a range of metals to small, medium and large accounts in accordance with targets and the business plan.
2. Inbound customer telephone, fax and e-mail order taking.
3. Outbound telephone prospecting to sub contract engineering companies, OEMs etc from lapsed list, key targets and self-generated target companies.
4. This includes qualifying prospects and fact finding of spend and material used.
5. Price negotiation with customers in line with company pricing policy.
6. Sales administration and order processing via ERP/Stock software.
7. Purchasing negotiation and order processing via ERP/Stock software.
8. Daily communication with and progressive Customer Relationship Management of accounts.
9. Internal liaison with office management, warehouse and stock support functions.
10. Attend meetings when required to aid performance of duties and support business/organisational development.
11. Support other general business needs as and when required.
12. Work within and follow all sales quality management procedures in line with ISO 9001, in particular Contract Review of orders.
13. Attend meetings and contribute to company strategy and policy-making as required.
14. Any other duties as required by the company.

Key Skills:

1. Self-driven results orientated with a focus on margin growth and profitability.
2. General business acumen, with an ability to understand basic business finances such as turnover & gross margin.
3. Excellent face to face and telephone communicator able to demonstrate success and experience managing large and small accounts.
4. Basic IT skills around Microsoft Office software such as Word, Excel, and e-mail; use of ERP system would be useful.
5. Teamwork, Commitment, Diligence, Enthusiasm & Respect.