Network & Telecoms Senior IT Advisor - GCU01764

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Glasgow Caledonian - the largest and leading modern university in Scotland - is a vibrant, values-led university with campuses in the heart of Glasgow and London. With a strong commitment to high quality education and research which supports the communities we serve, we have strong partnerships with employers to ensure our students get the careers they dream of and deserve.

Glasgow Caledonian University's IT department is a central professional service department that provides IT services to all GCU campuses across the UK. The IT department supports the University by delivering technology-based services for research, teaching and learning, to enable on and off-campus learning and engagement.

We are currently seeking a Senior IT Advisor who will join the Infrastructure Network and Telecoms team to play a key role in supporting, maintaining and developing the University's Network and telephony systems related services including Linux systems maintenance and support, network services, firewall, VPN, wireless, wired, VoIP systems. Essential experience on specific systems is listed within the Role Profile.

The role holder will contribute to an effective and professional IT service, by supporting the function of the team, sharing knowledge and expertise; and providing line management where appropriate. Experience in Linux and Networking troubleshooting and maintenance, including support of University VoIP and network services and have experience in leading and contributing to projects as a technical lead with excellent analytical skills and attention to detail.

The successful candidate should hold a degree or recognised IT/Information qualification and/or equivalent relevant experience. Working as a Senior IT Advisor, the role holder will have the ability to understand and interpret user requirements and provide appropriate advice and guidance. Furthermore, they should also have the ability to organise, prioritise and manage multiple activities at any one time, delivering effectively in a busy environment.

Ideally, the successful candidate would have experience of ITIL processes and knowledge of ITSM/ I.T. project management.

Applicants must have the continued right to live and work in the United Kingdom to apply for this vacancy. Please note that the appointment will be made on the first point of the salary scale (unless by exception).