Network Technician

100x Imaging Inc.; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job description

About The Role

Network Technician

Due to the expansion of our IT Department, we are looking for a new team member to take on the role of Network Technician. You will serve as the first point of contact for IT assistance to our store network and head office. This position is based onsite at our Head Office on the edge of the City Centre, but occasional travel and overnight stays may be required.

Key Responsibilities Are

1. 1st line support, diagnosing hardware and software faults and solving technical and applications problems
2. Liaise with end-users to ensure issues are resolved
3. Helpdesk support on a variety of back office applications
4. Install and configure computer hardware, operating systems and applications
5. Order and set up new hardware and recycle old hardware
6. Order consumables for Head Office and the stores
7. Approve permission change requests and starter and leaver management
8. Assist with the support of Active Directory
9. Ensure licences are assigned and/or renewed as needed
10. Assist with the roll-out of new applications
11. Liaise with external contractors and suppliers as needed
12. Hardware Support - e.g. PCs, Laptops, printers, photocopiers, office moves etc.
13. Management of Users/User Environment - Application management, network environment, PC and Desktop

What you'll need - skills and experience:

The ideal candidate will be able to prioritise their own workload and adapt to any issues. We are looking for someone with a can-do attitude and the ability to build rapport with the rest of the business. You should be friendly and easy to talk to with effective communication skills.

Key Skills

1. Office 365 Administration & Support
2. Active Directory, Azure and Exchange Administration
3. New user setups and mailbox creation (User Accounts, Microsoft 365)
4. Windows OS installation
5. Good problem solving ability & excellent attention to detail
6. Strong communication and excellent interpersonal skills
7. You must have Microsoft Office 365 experience
8. Have a full driving licence as travel to other sites will be required

Desirable Skills:

1. Veeam backup
2. Cisco Meraki
3. VMware

Benefits

What you'll get in return for your commitment:

1. Staff Discounts
2. Healthcare Cash plans
3. A company pension scheme
4. Life Cover
5. Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
6. Discounts on 100's of high street & online brands including restaurants, holidays, and shopping
7. Role specific training and development
8. Proactive promotion of internal candidates
9. Paid Breaks
10. Free Tea & Coffee

About The Company

Where you'll be working:

Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nation-wide and over 40 years in business, we are at the forefront of our sector and are supporting our recent success with continued growth.