Network Support Administrator

Buscojobs; Greater London; On-site; AUD 55,000 - 99,000

Job description

Accredited courses from leading Australian universities, TAFEs and colleges

How to Become a Network Support Administrator in Australia : careers in IT

Definition of a Network Support Administrator

The role of a Network Support Administrator is pivotal in ensuring the seamless operation of an organisation’s network infrastructure. These professionals are responsible for installing, configuring, and maintaining both hardware and software systems that facilitate communication and data exchange within a company. Their expertise not only supports the day-to-day operations but also enhances the overall efficiency of the organisation’s technological framework, making them invaluable assets in the modern workplace.

Network Support Administrators engage in a variety of responsibilities that include troubleshooting network issues, managing user accounts, and ensuring the security of the network. They are often the first point of contact for any technical difficulties that arise, providing essential support to users and resolving issues promptly. Additionally, they document network configurations and maintain inventory records, which are crucial for effective network management and future upgrades. Their role also involves training users on new systems and software, ensuring that all team members are equipped to utilise the technology effectively.

In this dynamic career, Network Support Administrators are continually learning and adapting to new technologies and methodologies. They often collaborate with other IT professionals to implement network enhancements and upgrades, ensuring that the organisation remains competitive in an ever-evolving digital landscape. This collaborative environment fosters a sense of community and shared purpose, as they work together to solve complex problems and improve network performance.

Overall, a career as a Network Support Administrator offers a fulfilling blend of technical challenges and opportunities for professional growth. With the increasing reliance on technology in all sectors, the demand for skilled network administrators continues to rise, making this a promising career path for those interested in technology and problem-solving. Their contributions not only support the infrastructure of their organisations but also play a significant role in driving innovation and efficiency in the workplace.

What does a Network Support Administrator do?

• Network Troubleshooting – Provides specialist skills in supporting and troubleshooting network problems and emergencies.
• Installation and Configuration – Installs, configures, tests, maintains, and administers new and upgraded networks, software database applications, servers, and workstations.
• Network Programming – Provides network programming in support of specific business needs and requirements.
• Documentation Maintenance – Prepares and maintains procedures and documentation for network inventory, including records of diagnosis and resolution of network faults, enhancements, and modifications.
• User Training – Conducts training sessions for users on software applications and systems to ensure effective use of network resources.
• Security Management – Manages user passwords and security protocols to protect sensitive information and maintain network integrity.
• Help Desk Support – Offers help desk support to assist users with technical issues and queries related to network operations.
• Performance Monitoring – Monitors the performance of servers, printers, and personal computers to ensure optimal functionality.

What skills do I need to be a Network Support Administrator?

A career as a Network Support Administrator requires a diverse set of skills that are essential for maintaining and optimising network systems. Proficiency in network management and administration is crucial, as these professionals are responsible for installing, configuring, and troubleshooting network hardware and software. Familiarity with various operating systems, particularly Windows Server and Linux, is also important, alongside knowledge of network protocols and security measures. Additionally, strong problem-solving abilities and analytical skills are necessary to diagnose and resolve network issues efficiently.

Effective communication skills are equally vital, as Network Support Administrators often interact with users to provide support and training. They must be able to explain technical concepts in a clear and understandable manner. Furthermore, attention to detail and organisational skills are essential for maintaining accurate documentation of network configurations and changes. As technology continues to evolve, a commitment to ongoing learning and professional development is also important to stay current with the latest advancements in network technologies.

Skills / attributes

• Strong understanding of network infrastructure and protocols
• Proficiency in troubleshooting network issues
• Experience with network hardware installation and configuration
• Knowledge of network security practices
• Ability to manage user accounts and permissions
• Familiarity with operating systems, particularly Windows and Linux
• Excellent communication skills for user support and training
• Strong documentation and procedural skills
• Ability to work under pressure and handle emergencies
• Teamwork and collaboration skills
• Attention to detail and problem-solving abilities
• Adaptability to new technologies and continuous learning

Career Snapshot for a Network Support Administrator

The role of a Network Support Administrator is crucial in maintaining the integrity and efficiency of an organisation’s network systems. This position typically involves installing, configuring, and troubleshooting network hardware and software, ensuring optimal performance for users. As technology continues to evolve, the demand for skilled network administrators is expected to grow, making this a promising career choice for those interested in the IT field.

• Average Age : 42 years
• Gender Distribution : 13% female, 87% male
• Average Hours Worked : 42 hours per week (88% work full-time)
• Average Salary : AU$74,607 per year, with a range from AU$55,000 to AU$99,000
• Unemployment Rate : Low, with approximately 5,000 individuals employed in this role
• Projected Growth : Steady demand expected as technology advances and organisations expand their IT infrastructure

Network Support Administrators are primarily employed in sectors such as professional, scientific, and technical services, as well as education and training. The role is essential for ensuring that network systems operate smoothly, which is vital for the productivity of any modern organisation. As the reliance on technology increases, the need for skilled professionals in this area is likely to continue growing.