Network Operator

As Network Operator, you will provide 1st line technical support to Arqiva's customers, including Terrestrial Broadcasters on Freeview and Digital/Analogue Radio, including BBC, ITV, CH4, Global Radio, and Bauer to ensure service performance is continually improved and protect network availability.

Network Operator
Location: Onsite - Emley Moor, Huddersfield

Total Package
* £36,000 per annum depending on experience
* 20% shift allowance
* 5% pension contribution
* Private Medical
* 25 days annual leave
* Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance
* Work. Life. Smarter. Our commitment to a flexible and hybrid working culture

Key Responsibilities:

1. Use monitoring and control systems to control, configure and operate equipment, systems, networks, and platforms, directly and remotely.
2. Provide network monitoring and event management through the Operation Support Systems (OSS) in line with Service Level Agreements and network availability figures.
3. Take corrective action and ensure incidents are directed to the correct resolver group to secure rapid resolution.
4. Enter accurate incident reports/logs and service details/schedules into the system and track reported incidents to satisfactory resolution.
5. Drive the resolution of service affecting events, creating incidents, applying technical and engineering knowledge, and escalating to appropriate resolver groups where necessary.
6. Communicate maintenance schedules of Arqiva's in-life products and services to internal and external stakeholders.
7. Support all TV/Radio analogue and digital transmissions systems, including internal and external distribution architecture.
8. Interact with both internal and external customers and suppliers, 1st line management of the Terrestrial Broadcast platforms and National Critical Infrastructure using appropriate network management tools to meet customer specific contractual requirements.
9. Flexible 365 24/7 shift working including nights, weekends, and bank holidays; travel for ad-hoc business requirements may be required.
10. Produce clear and concise incident reports within required contractual timescales for customers, suppliers, and leadership team.
11. Required to work from multiple business locations as and when required.

Must Haves:

1. A levels and/or BTEC in an Engineering/Science field, or equivalent qualification.
2. Valid driving licence.
3. Be prepared to work flexible 365 24/7 shift patterns including nights, weekends, and bank holidays.

Might Haves:

1. Demonstrable industry experience.

Why join Arqiva? We are the undisputed leader in UK TV and radio broadcast, and the UK's leading Smart utilities platform. This means we have a strong heritage and foundation for future growth for you to grow your career with us. Our journey is to transition global media distribution to cloud solutions, where we aim to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors. We have opportunities in new technology applications and products; you will have opportunities to learn and develop with us.

Your wellbeing: Our wellbeing mission is to help our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work.

Our focus for 2024: Win, Grow, Go Faster - find out more, contact us and apply!

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