Network Operations Support Engineer Apprentice

Job Title
Network Operations Support Engineer Apprentice

Job Description

At Telensa, we are looking for a Network Operations Support Engineer Apprentice to join our Customer Support team in our office in Cambridge (Pampisford).

About Telensa

Telensa is wholly owned subsidiary of Signify Holding NV. Signify is the world leader in lighting for professionals, consumers and for the Internet of Things. Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.

Telensa is a leading company in technology for the Internet of Things and Smart Cities. We have more smart city devices globally, than any other company. Our products are enabling cities from Atlanta, Georgia to Wellington, NZ to significantly lower their carbon footprint and improve the lives of citizens.

The HQ for Telensa is in Pampisford, Cambridge. Telensa is active in the UK, US, Canada, Middle East, SE Asia, Latin America, Australia/NZ and now leveraging the global reach of Signify.

As an employee of Telensa, you are right at the heart of our business. You will work with cross-functional teams to translate our customers' dreams into impactful solutions that keep us ahead of the market.

More about the role

This is an exciting job opportunity for you to light the way as a Network Operations Support Engineer Apprentice in Cambridge with Telensa.

In this role, you will join our growing Customer Support team as an Apprentice 1st-line support engineer. You will be handling 1st-line support, processing, and responding to tickets, understanding development cycles for new features and bug fixes, developing performance monitoring and reporting and so much more!

Many of our apprentices go on to enjoy full-time positions both in their apprenticeship department and in other areas of the business. As well as gaining valuable work experience, you will have the opportunity to study towards a professional qualification.

This apprenticeship program will provide you with everything you need to launch and develop your career in Customer support. Afterward, we'll support you to take the next steps, including further training and progression.

If you've got the right skills for the job we want to hear from you!

During your 3 year apprenticeship, you will have the opportunity to:

1. 1st-line customer support.
2. Monitoring system performance.
3. Diagnosing and resolving software, hardware, and communications faults and performing preventive and remedial maintenance.
4. Talking to customers to help resolve problems or make them aware of any technical faults.
5. Assisting in maintaining a helpdesk and fault reporting logging system.
6. Full training and support will be provided by your colleagues, manager and mentor.

More about you

• Grade C or above in GCSE Maths and English or Functional Skilled equivalent is required for this role.
• Mature outlook on work.
• Excellent customer service and phone manners.
• Interest in analytics or testing systems.
• Understanding of Microsoft Office programs, but we appreciate you may not be an experienced user. You will have an opportunity to learn these skills on the job.
• Good communicator, team player and proactive.
• Passionate, energized and motivated.
• Approachable and friendly personality.
• Aged 18 plus.
• Resident in England. The position is office-based in Pampisford, Cambridge.
• Available from Monday to Friday (9am - 5pm).
• Desire to work with a fun team, solving complicated problems and learning about new and established technology.

Everything we'll do for you

• Annual salary from £20.500 with 25 days holiday (plus bank holidays).
• An annual bonus.
• Various Flexible Benefits.
• Qualification opportunity with external provider.
• Extensive set of tools to drive your career, such as a personalized learning platform, free training and coaching.
• Opportunity to buy Signify products with discount.
• Develop your workplace skills and experience and help you build the foundations of your future career.
• Learn how decisions and actions are made within a global business environment.
• Great working environment.

Do you want to kickstart your career? Apply now! Come join us, and together we can light the way.

This is a fabulous opportunity, so don't hesitate to put yourself forward. You will be greeted by our warm and friendly team who are there to support you in your application.

What happens once you complete your apprenticeship?
Most of our Apprentices are offered a role at Signify having successfully demonstrated the appropriate skills and behaviour for effective performance. Alternatively, there are opportunities for Higher-Level Apprenticeships which can be topped up further to full degree level.