Network Operations Specialist CEM

Network Operations Specialist CEM

Unit: Networks

Location: Assembly, Bristol, United Kingdom

Salary: Competitive with great benefits

One of BT’s strategic priorities is to deliver differentiated and standout customer experiences. Network data forms a crucial input into the design, planning, and investment in our network. Capturing, analysing, and presenting this data insightfully and reliably will provide the bedrock for a successful future network and drive improvements based on customer experience. Supporting our innovative monitoring and analysis tool is crucial to allow this to happen and to protect and enhance our customers' experience.

This role can be based in Bristol, Birmingham, or London.

Our hybrid working model means you are expected to be in the office 3 days per week.

Responsibilities

1. Continuously monitor system performance, detect anomalies, and implement corrective actions.
2. Quickly respond to and resolve technical issues, minimizing impact on customers, liaising with Ericsson PDU for software updates.
3. Provide technical assistance to customers, including troubleshooting and resolving complex technical problems.
4. Perform regular maintenance tasks, including updates, MOPs, patches, and optimisations.
5. Identify inefficiencies in current processes and recommend improvements.
6. Maintain comprehensive documentation of systems, processes, and troubleshooting procedures.

Skills and Experience

Skills

• Customer-focused attitude.
• Experience of using/supporting Performance Management or CEM systems, or other network monitoring systems.
• Proactively monitor alarms and reporting.
• Ability to identify and follow relevant processes.
• Analytical thinking to identify solutions.
• Participate when needed in project groups, particularly the ability to implement technical solutions within a change control process.

Experience

• Experience of supporting systems - MANDATORY
• Experience in mobile/fixed telecommunications industry in the role of a designer with business-critical, high-availability/high-throughput systems and networks - PREFERRED
• Experience of using network monitoring solutions e.g. Packet Brokers, Probes, Wireshark, PCAP, Performance Management, and CEM systems - PREFERRED
• Understanding of Network protocols used in mobile telecoms - MANDATORY
• Understanding of operational monitoring requirements and tools - PREFERRED

Benefits

• Competitive salary
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

About Us

BT is part of BT Group, along with EE, Openreach, and Plusnet. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We are committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.