Network Field Engineer

ZipRecruiter; London; On-site; GBP 42,000; Full time

Job description

Job Description

Network Field Engineer - Cisco, SD-Wan, Voice, Telephony, Wireless
£42k Package - £28-32k Basic + Fully Expensed Car + O/call + O/time
Location: South West London

Applicants MUST have a driving licence.

An experienced Network Voice/Data/Telephony Field Engineer is required by this leading provider of networking and telecoms services. The role of the Field Engineer will encompass the on-site installation of customer solutions, both at customer premises and data centre locations across Nottingham and surrounding counties.

Your day will consist of assisting with the installation, configuration and troubleshooting of core networking equipment at various locations across Nottingham and surrounding counties, whilst providing out-of-hours and on-call assistance to customers and, where appropriate, on-site support and replacement of hardware.

Day to day responsibilities include:

1. On-site installation of customer solutions both at customer premises and in Data Centre locations across Nottingham and surrounding counties.
2. Co-op diagnostics from remote customer sites to assist with resolving complex faults.
3. Assist with the installation, configuration and troubleshooting of core networking equipment at Data Centre locations.
4. Provide Out of Hours on-call (1 in 4) assistance to customers, and where appropriate, provide on-site support and replacement of hardware.
5. Maintain accurate records of the equipment, including its configurations, in an asset database, performing regular reviews and audits of the existing records.
6. Perform technical support and collate further information where required to pass onto Senior Stakeholders.
7. Managing work schedules to SLA working alongside other teams to exceed customer expectations.

Skills Requirement:

1. Configuration and deployment/installation of Cisco, SD-Wan and Telephony.
2. Previous experience of technical support for Cisco, Horizon, Polycom or Yealink devices.
3. Knowledge of Cisco Meraki deployment or Ekahau.
4. Installation of Cisco CPE.
5. Excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.
6. Ability to thrive in an environment where you are trusted to work smart and work hard without micromanagement.
7. Hands-on experience of implementation and support of various software and hardware peripherals, such as UCasS, routers, switches and firewalls.
8. Outgoing and welcoming personality, able to adapt to differing customer groups with ease, taking pride in providing a first-class customer experience at all times.
9. Passion for delivering a customer experience that exceeds expectations.

Apply now for full details.

@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology. @mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.

For more information or a list of current vacancies, please see our web site at mecscomms.co.uk.