Network Escapes Technician

Yorkshire Water; Bradford; Hybrid; GBP 30,000 - 38,000; Full time

Job description

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary range from £30,227 to £37,669 depending on experience.
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Network Escapes Technician progression plan
• 25 days annual leave plus bank holidays – plus an extra wellness day! Additional days in lieu of working bank holidays
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: We have two opportunities for Network Escapes Technicians to join the Customer Field Services department at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. This role is a flexible hybrid working arrangement and will be based in Bradford, although there will be an expectation to visit sites in the Yorkshire region. A full valid driving licence (with no more than 6 points) is an essential requirement for this role.

Work type: Permanent. 37 hours per week, Monday – Friday.

What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Customer Field Services are a key part of how we plan to meet the changing expectations of customers and regulators.

This is a key role in ensuring we achieve our aspirations and Performance Commitment targets to reduce internal and external sewer flooding. This role will help deliver our financial reward targets for the business through AMP8, as well as delivering improved service to customers.

Where you fit in:

The Network Escapes Technician will play a critical role in ensuring that the business delivers on its AMP 8 performance associated to Internal Sewer Flooding (ISF) and External Sewer Flooding (ESF). You will help ensure our regulatory Performance Commitments are achieved through validating and categorising sewer flooding incidents in line with regulatory requirements.

• You will be using Escape Reports to validate and categorise flooding incidents in accordance with regulatory guidelines, recommending GSS payments where appropriate.
• You will be creating, developing, and maintaining strong working relationships with key stakeholders to achieve common goals, providing regular summary reports to update on performance, highlighting performance and quality issues as well as providing coaching for the Operations Team.
• You will work closely with the Operational Team to ensure performance shortfalls and failures are promptly investigated and understood, driving performance and improvements of data collection.
• You will also interpret and provide rainfall RADAR analysis, review, and recommend which properties are at risk.
• You will be responsible for interpreting data and reports and carrying out desktop studies and reviewing investigations carried out by Operational Teams.
• You will monitor the progression of investigations and repair work to avoid repeat occurrences and collate all available data to sign off and categorise incidents, whilst ensuring escape reports are completed to the correct standard and within a timely manner.

What skills and experience you will need:

• You will have logical problem solving and basic IT skills with the ability to work with technical equipment.
• Ability to acquire, understand and interpret technical information.
• Experience of providing good governance and quality assurance to processes.
• Excellent communication skills, both written and verbally.
• Data handling and statistical analysis.
• Supporting and embedding change.
• Influencing and driving a right first-time approach.
• Developing new and innovative ways to improve outputs.
• You will be competent in the use of IT systems including Odyssey, SAP, ICE, and Microsoft Applications.
• A full valid EU driving licence (no more than six points) and access to own transport is essential.

You will also benefit from having:

• Understanding sewerage systems and network performance issues.
• Proven record of playing a contributing role in relevant meetings to provide insight and technical expertise.
• Delivering against challenging business targets.
• Experience in analysing and interpreting data to meet regulatory targets.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?

If you’ve got experience in data handling and statistical analysis and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Interviews to be announced shortly.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.