Network Engineer

Financial Ombudsman Service; London; Hybrid; GBP 65,000

Job description

Looking for a new challenge?

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

Job Title: Infrastructure Engineer (Networks)

Contract: Permanent

Working Hours: Full-time, 35 hours per week (Occasional out of hours support and travel to other sites will be required)

Salary: Circa £65,000 (Dependent on experience)

Reporting to: Network Manager

Location: London Docklands (Hybrid). Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

Using a “Cloud First” approach, our Infrastructure department provides the foundation for all IT services and delivers communication services for the organisation.

You’ll be using advanced technical knowledge to resolve issues, continually drive improvements, and work on a variety of projects to ensure the systems in your area are working effectively and have the capability needed for the future.

Key Responsibilities

1. You’ll be using your advanced technical knowledge to deliver support, maintenance, improvements, and project work to ensure the systems in your area are working effectively and have the capability needed for the future.
2. You will be one of the go-to people for anything related to the systems you are supporting and taking ownership of the way escalated technical problems are dealt with.
3. As a strong communicator, you will build relationships with other teams and users to understand the requirements and improvements that can be made.
4. You’ll take ownership of new technical developments in your area and meet SLAs around day-to-day support.
5. The team offers support 07:00-18:00, and you will be working on a rotational basis. Occasional out of hours work will be required, this will be paid or time off in lieu.

Minimum Criteria

You will be an experienced network engineer with the ability to deliver a mixture of implementation, maintenance, and operational support for these technologies & systems:

• Cisco routers, switches (including Cisco Nexus and Catalyst)
• IP routing technologies for Campus and Data Centre (OSPF, MP-BGP)
• Overlay & VPN Technologies (VXLAN, IPSec)
• SD-WAN - Cisco preferred
• Network Access Control systems (Cisco ISE) and 802.1x
• Wireless - Cisco preferred
• Palo Alto Networks firewalls (PAN-OS & Panorama)
• Quality of Service
• Cisco ASAv
• NPM, APM, NetFlow & NCM - SolarWinds Orion preferred
• Cisco Secure Client (including AnyConnect) suite
• Cloud networking (e.g. virtual firewalls, Express Route, Peering, Routing, NLB, Private Endpoints) – Microsoft Azure preferred

Soft Skills

• Well organised with strong attention to detail – you’ll be writing and maintaining design, installation, and configuration documentation.
• Strong communication skills both written and verbal – you’ll be able to communicate highly technical terms to a range of stakeholders from a diverse user base.
• Experience working in a technical team where you’ve been resolving technical problems, delivering upgrades, and continuous improvements.
• Experienced in defining technical solutions to meet requirements – you’ll have carried out implementation and detailed level support.
• Fosters a culture of customer first, focuses on continual upskilling, and mentoring junior members of the team.

Desirable

• MPLS
• Cisco Firepower
• F5 BIG-IP Application Delivery Control & BIG-IQ (LTM/GTM)
• Experience in Infrastructure as Code (IaC) methodologies and tooling
• Netbox
• Cisco CCNP or CCIE (or studying towards) in routing and switching, or security is highly beneficial, or equivalent experience.
• Microsoft Azure Fundamentals (AZ-900)
• Microsoft Azure Networking (AZ-700)
• ITILv3/4 practitioner

Why Financial Ombudsman Service?

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Employee Assistance Programme
• Extensive opportunities for personal and career development
• Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London
• Extensive Well-being resources including on-site therapists (London office only)
• Beautiful and bright London office looking over the Thames and near to mainline stations
• Our Coventry office is 2 minutes’ walk from the main station
• Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

How do I apply?

• Please upload an up to date CV, ensuring you are highlighting those key skills as per our minimum criteria

A full job profile is available on request and will be provided to candidates shortlisted.

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email [e-mail] and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!

LinkedIn: https://www.linkedin.com/company/financial-ombudsman-service

Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us

Thank you for your interest in working with us, we wish you good luck with your application.