Neighbourhood Transformation Manager

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About Us:

The Confederation, Hillingdon CIC works with General Practice and other healthcare providers to deliver its vision for "Hillingdon to deliver the best primary care outcomes for patients in the whole of London". We are a not-for-profit community interest company. The Confederation works to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We deliver excellent clinical services ourselves both at scale and complementary to General Practice. We are the provider representative voice for local General Practice into the wider NHS and other Partners. We are 'of the NHS' but independent, innovative and transformational.

The Confederation determines to develop as an attractive place to work, providing rewarding roles and opportunities to grow in order to attract and retain great staff that in turn delivers our vision.

Our Values:

Job Summary:

The role will work within an integrated care system to organise and manage up to 3 Neighbourhoods in a defined locality in Hillingdon (North, Central or South). Using a change management approach and methodology to identify, plan and deliver transformation initiatives to support and enhance Neighbourhood working.

Primary Responsibilities:

• Dynamic, flexible and outcomes-focused - ability to approach complex problems in a pragmatic fashion.
• Be a 'non-tribal' leader and team-player and able to move forward this exciting agenda across different teams, agendas, perspectives and organisations.
• Ability to work and deliver co-production - and be able to 'bring along' people and stakeholders on the personalised care journey.
• Track-record in delivering and managing complex programmes of work - and transformation and process improvement outputs in a real-life setting.
• Excellent transformation professional - who possesses excellent communication skills and also able to be analytical when required.
• Ability to put structure and clarity - whilst working in developmental and 'agile' approach.

Key Duties and Responsibilities:

• Overall responsibility for the Development and Delivery Plan for the assigned Neighbourhood/PCNs/Practices within your remit.
• Senior member of The Neighbourhood Management Team who will be responsible and accountable for the design and implementation of the Neighbourhood strategy and development.
• Working on various HHCP programmes within the Neighbourhoods and individual Neighbourhood's Business and organisational development plans.
• Working on various Primary Care Network (PCN) programmes that support Neighbourhood working.
• Working with practices within the PCNs to support their development plan.
• Using population health data and various BI data to analyse individual neighbourhood development areas - and to drive transformation and continuous improvements.
• Prioritise initiatives in complex and nuanced environments.
• Develop business cases and development proposals.
• Facilitate and enable transformational change - build excellent functional relationships with and between multiple stakeholders.
• Identify process improvement and where possible streamlined ways of working.
• Utilise project management and change management methodologies to manage and deliver against the key deliverables (or key performance indicators - KPIs) within the project to ensure it is successful.
• To achieve Neighbourhood objectives through effective facilitative partnership working and engagement to ensure change is embedded.
• Develop and maintain a collaborative, constructive, delivery focused culture across and between sovereign organisations, without compromising those organisations' sense of their own autonomy.
• To investigate best practice elsewhere, evaluate applicability to the Neighbourhoods and develop plans to ensure successful implementation.
• To identify areas of opportunity and duplication to maximise efficiencies in patient or service outcomes.
• Budget and resource management, ensuring value for money.
• Act inclusively to support and develop under performance and under engagement, whilst still enabling innovation and early adoption to flourish.
• Deliver real measurable results against externally set outcomes, including clinical outcome improvements, changes in where and how care is delivered, and tangible cost savings.
• Provide and receive highly complex, sensitive and contentious information, presenting information, to a wide range of stakeholders in a formal setting.
• Continue to develop effective networking to share good practice across the Hillingdon practices/networks.

Key Working Relationships:

• Proactively engage staff within the Neighbourhood teams and wider stakeholders to enable delivery of initiatives.
• Committed to working and engaging constructively with internal and external stakeholders on a range of business sensitive issues.
• Foster and maintain strong links with all services across the PCN and neighbouring networks.
• To nurture key relationships and maintain networks internally and externally.
• Close liaison with the Communications and Stakeholder engagement team on public relations and marketing activities.
• Link with managers and members of other functions, to address inter-dependencies and ensure alignment.

Flexibility:

• We are working in a climate of great change within the NHS. It is therefore expected that all staff will develop flexible working practices to be able to meet the challenges and opportunities.

Standards of Business Conduct and conflict of interest:

• The Code of Conduct and Standards of Business conduct for staff require all employees to declare all situations where you or a close relative or associate has a controlling interest in a business or in any activity which may compete for any contracts to supply goods or services. All such interests must be declared in the register of interests either on appointment or when such interests are gained. As an employee you are required to be aware of and adhere to Governance policies, such as Standing Orders and Standing Financial Instructions.

Collaborative Working Relationships:

• Explores the potential for collaborative working and take opportunities to initiate and sustain such relationships.
• Demonstrates use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations e.g. CCGs).
• Can recognise personal limitations and refer to more appropriate colleague(s) when necessary.

Liaises with other stakeholders as needed for the collective benefit of patients including but not limited to:

• Patients and their representatives.
• GP, nurses and other practice staff.
• Other healthcare professionals including community pharmacists, pharmacy technicians, social prescribers, first contact physiotherapists, physicians associate and paramedics.
• Community pharmacists and support staff.
• Other members of the medicines management (MM) team including pharmacists, technicians and dieticians.
• Locality/GP prescribing lead.
• Community nurses and other allied health professionals.
• Hospital staff with responsibilities for prescribing and medicines optimization.
• Community nurses and other allied health professionals.

Professional Development:

• Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities.
• Involved in one to one meetings with line manager monthly to discuss targets and outcomes achieved.
• Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
• Review yearly progress and develop clear plans to achieve results within priorities set by others.

Knowledge, Skills and Experience Required:

• Recognises priorities when problem-solving and identifies deviations from normal pattern and can refer to seniors when appropriate.
• Able to follow legal, ethical, professional and organisational policies/procedures and codes of conduct.

Education, Training and Development:

• Understands and demonstrates the characteristics of a role model to members in the team and/or service.
• Demonstrates self-development through continuous professional development activity.

Leadership:

• Demonstrate understanding of, and contributes to, the workplace vision.
• Demonstrates ability to improve quality within limitations of service.
• Reviews yearly progress and develops clear plans to achieve results within priorities set by others.
• Demonstrate ability to motivate self to achieve goals.
• Promotes diversity and equality in people management techniques and leads by example.

Health and Safety/Risk Management:

• The post-holder must comply at all times with all local Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
• The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).

Equality and Diversity:

• The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Patient Confidentiality:

• The post holder must at all times respect patient confidentiality and, in particular, the confidentiality of electronically stored personal data in line with the requirements of the General Data Protection Regulation and in keeping with Hillingdon Primary Care Confederation Information Governance Policy and procedures.
• The post holder should not divulge patient information unless sanctioned by the line manager and required for the role.

Communication & Working Relationships:

• The post-holder will establish and maintain effective communication pathways at all times with project team members.

Special Working Conditions:

• The post-holder is required to travel independently between sites (where applicable), and to attend meetings etc. hosted by other agencies.

Job Description Agreement:

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within The Confederation. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the service or function.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Person Specification:

Essential Criteria:

• Degree or equivalent level qualification or significant experience of working at a similar level in specialist area.
• Working and delivering change across multiple stakeholders.
• Initiating and delivering projects using Project Management methodology.
• Identifying and analysing various business information data to inform commercial and business need, monitor and track efficiencies.
• Demonstrable experience of delivering measurable quality and cost improvement in complex services.
• Able to operationally redesign clinical/non-clinical processes including producing all supportive documentation, sometimes using data analysis.
• Facilitation, coaching and training skills to enable process adoption and change amongst general staff (clinical and non-clinical).

Desirable Criteria:

• Further professional or academic qualifications in primary care and/or in management.
• Evidence of consistent pattern of learning from education, training and experience.
• Evidence of Project Management qualification.
• Management experience in a provider organisation in healthcare.