Neighbourhood Housing Officer (SW London)

Liquid; London; Hybrid; GBP 35,000 - 40,000; Full time

Job description

We're working with one of the UK's largest and most respected housing associations - a values-led, not-for-profit organisation with a rich history of providing safe, affordable homes and strong communities. With over 100,000 homes and 250,000+ residents, their mission is built on social impact, not profit.

We are now recruiting for an exciting opportunity as their Neighbourhood Housing Officer to join their team on a permanent basis. Offering a flexible working arrangement (1-2 days in office) and paying £35,951 - £39,531 + £1,300 car allowance & full benefits package.

This is an exciting opportunity to join as a Neighbourhood Housing Officer, managing a patch of homes in South West London. You'll be the key link between the organisation and residents — a trusted presence who makes a real difference every day.

The Role

We're looking for a passionate and proactive Neighbourhood Housing Officer to take ownership of a South West London patch, managing a portfolio of homes. You'll be the face of the neighbourhood, ensuring residents are supported, tenancies are sustained, and communities flourish.

Key Responsibilities

1. Own the main relationship with all residents on your patch, regardless of tenure
2. Be the 'voice of the resident' within the organisation, representing them at forums and meetings
3. Proactively resolve estate and tenancy issues such as ASB, fly-tipping, abandoned vehicles, graffiti, and noise complaints
4. Carry out home visits, tenancy audits, estate inspections, and manage fire risk actions and compliance checks
5. Offer clear advice on service charges, tenancy queries, and escalate legal matters where necessary
6. Make internal and external referrals for residents who need support
7. Respond promptly and empathetically to all enquiries, complaints, and councillor/MP queries
8. Support during business continuity incidents or emergencies
9. Collaborate with residents to shape services and improve community outcomes

Why Join?

1. Manage your own patch with autonomy and purpose
2. 28-31 days holiday (based on service) + bonus scheme
3. £1,300 car allowance & pension
4. Life assurance, EAP, and ongoing training & development
5. Be part of a well-respected, values-driven organisation where people come first

In addition to our clients support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

Please note that the successful candidate will hold a full UK driving license and have access to a vehicle.

You are encouraged to apply asap for consideration as the closing date for this role is Thursday 29th April 2025 at 11pm. The client reserves the right to close this role early if they receive enough submissions.