Neighbourhood Coordinator

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Please note that this role will consist of at least 80% remote working around your neighbourhood or "patch". This role will also include occasional evening meetings in addition to periodical face to face meetings in Luton.

This is a fixed term contract.

Additional role requirements:
DBS Check
Full UK Driving License

Do you have experience in customer facing role and looking for your next challenge? Do you want to work in an organisation that makes a difference?

Are you someone who enjoys connecting with people and making things happen in your community? Our Neighbourhood Coordinators are right at the heart of what we do at PA Housing. You’ll work with all sorts of people both inside the team and out in the community to help us deliver great services to our residents. It’s a chance to be a friendly face for PA Housing, show what we’re all about, and make sure everyone gets the support and service they need.

This isn’t your standard 9 to 5. This is a role where the work you do really matters. You’ll be hands-on and easy to spot keeping an eye on what’s going on, sharing updates as they happen, taking responsibility, and making sure our neighbourhoods are safe, clean, and great places to live. It’s all about helping build communities that really thrive.

What’s in it for you.

In addition to the salary, we offer a number of benefits, including:

• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Car leasing scheme
• Hybrid working offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing

This is a role where you’ll really get to represent us from the front. Here’s what you’ll be up to:

1. Get out and about in your neighbourhood - be a familiar face! You’ll build strong relationships and work closely with local partners like councils, community groups, the police, and health services to make a real difference.
2. Help shape and grow our community engagement activities, making sure there are plenty of ways for people to get involved, share their views, and help shape the services we offer.
3. Build trust and strong connections with residents, supporting them to have a real say in what we do and how we do it so their voices help guide our decisions and improve our services.
4. Play a key role in creating communities that work for everyone - places that are inclusive, welcoming, and built to last for future generations.
5. Take a people-first approach. Get to know the individuals and families behind every door, and work with the wider team to make sure our services meet their needs.
6. Keep residents in the loop with what’s happening in their neighbourhood, using different ways to share updates whether that’s through social media, our website, noticeboards, or a good old-fashioned chat.
7. Be on hand to support with Tenant Satisfaction Measures (TSM) and help us understand what’s working well and where we can do better.
8. Lead the way with our You and Your Neighbourhood campaign, asking residents for feedback and ideas on how we can improve the services we provide in their area.

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.

What we’re looking for:

You’ve worked in customer-focused roles before and know how to put people at the heart of what you do.

You’re great at juggling your time, keeping on top of your diary, and staying organised.

You’ve got a knack for planning and pulling things together whether it’s a project, a meeting, or a busy day!

You’re comfortable thinking on your feet and can adapt quickly when things change.

You're a confident communicator whether it’s chatting face-to-face, writing emails, or working with different people and organisations. You know how to get your point across and find common ground.

You know how to connect with all kinds of people, including those who might be vulnerable, harder to reach, or from a wide range of backgrounds. You meet everyone with respect and understanding.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

Disclosure and Barring Service:

This role requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions.

So why do we need to know this information? This role will be required to visit/support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action, if any, you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email [emailprotected] - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.

* please note this is a non-contractual benefit and may be subject to change.