Neighbourhood Coach - Tewkesbury, Gloucestershire

Bromford; Tewkesbury; Hybrid; GBP 25,000 - 35,000; Full time

Job description

Are you passionate about helping people and skilled in guiding customers to better manage their homes? Would you like to join an organisation recognised as a Great Place to Work? If so, then we are eager to hear from you!

About the Role: This is an exciting time at Bromford as we expand the number of properties we manage. As a neighbourhood coach, you'll independently manage a patch of around two hundred homes including new build homes and some older, more traditional properties. Your responsibilities will include ensuring properties are well-maintained, raising awareness of customer responsibilities, and providing coaching and guidance to support our vulnerable customers.

Key Responsibilities: Day-to-day tasks involve managing tenancy sign-ups, changes, addressing anti-social behaviour, safeguarding, court work, and evictions where necessary. You'll have a holistic customer approach, building positive relationships within the local community to make a meaningful impact on our customers' lives.

Working closely with our maintenance and lettings teams, you'll effectively allocate empty homes and manage customers' expectations regarding repairs, as well as escalate property maintenance issues.

What We're Looking For: To succeed in this role, you should genuinely care about people, demonstrate resilience, and have experience managing a busy and varied workload. Self-starters with strong communication skills will thrive, along with those who embrace difficult conversations with empathy and professionalism.

This position is full-time, permanent and subject to an enhanced DBS check. Regular home working is available.

You will be someone who:

• Has experience working in a customer-facing role, ideally within housing management
• Strives to achieve performance targets, maximising customer satisfaction
• Is tenacious and resilient - who does what it takes to achieve the right outcome
• Sees the best in people and has the capacity to coach
• Has a reputation for first-rate influencing, negotiating and relationship-building skills
• Will be a great ambassador for Bromford
• Has access to a vehicle and a full driving licence.

Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager, or tenancy officer, amongst others.

If you're ready to make a difference and grow your career with us, apply today!

The closing date is Wednesday 23 April with interviews taking place on Wednesday 30 April 2025, at our Shannon Way office, Tewkesbury (GL20 8ND).