National Account Manager

National Account Manager

£60,000 - £70,000 plus great benefits including company car (Work Level 5)

Home-based, with weekly travel to either our Manchester or Scunthorpe office, and you'll need flexibility to frequently travel nationally.

We’re looking for a National Account Manager to join Co-op Wholesale, where we support over 4,000 convenience stores across the UK. We’re entering our next exciting phase of growth, and with that, we've got new opportunities emerging across Co-op Wholesale, like this one.

In this role, you’ll be accountable for the day-to-day management and operations of our high-priority accounts. It’s a high-profile role where you’ll own sales, operations, and key stakeholder management within the account, as well as providing customers with great quality products. It’s a position requiring high levels of professionalism, and if you can bring the skills and experience that we’re looking for, you’ll have the chance to make a big impact.

What you’ll do

1. Provide high-quality support and partnership to counterparts within our customers, building meaningful relationships across a variety of role types.
2. Own the operational and brand standards for the account.
3. Provide and understand insight into account performance, driving activity and actions to increase performance.
4. Plan and prioritise account management activity in line with the partner engagement strategy.
5. Manage any partner issues, complaints, and escalations through to resolution via the Sales partner feedback loop.
6. Identify growth opportunities by collaborating with key partners and driving initiatives to ensure their successful implementation.

This role would suit people who have

1. Experience of driving sales and managing large corporate clients.
2. The ability to develop and continually improve capability in the team, striving for best-in-class service.
3. Experience of sales and strategy development.
4. Good knowledge of the wholesale/retail industry, product categories, and market dynamics.
5. Confidence in communicating and presenting to partners and colleagues at all levels.
6. The ability to understand growth in a challenging market.

Why Co-op?

As part of our Co-op team, you’ll get all the great benefits, training, and opportunities you’d expect in a large business like Co-op, as well as the close-knit culture and breadth of exposure that comes with working for a much smaller organisation. Your package includes:

1. Private healthcare.
2. An annual bonus (based on personal and business performance).
3. 28 days holiday (rising to 32 with service) plus bank holidays.
4. A pension with up to 10% employer contributions.
5. Access to a subsidised onsite gym (at our Manchester HQ).
6. Coaching and training to support your career development.
7. Wagestream – a money management app that gives you access to a percentage of your pay as you earn it.
8. Grocery Aid – 24/7 access to a range of emotional, financial, and practical support services for you and your family.

Building a diverse working environment

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

We reserve the right to remove a vacancy before the scheduled closing date.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.