National Account Manager

Eco2Solar; Kidderminster; Hybrid; GBP 50,000; Full time

Job description

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National Account Manager

Summerfield House, Kidderminster: Hybrid working

Up to £50,000, car allowance, plus benefits, depending on experience

Hours: Monday-Friday 40 hours per week

Ready to take your career to the next level? Join Eco2Solar as our National Account Manager and play a pivotal role in revolutionising the renewable energy industry!

Eco2Solar is at the forefront of renewable and smart technology supply and installation for new-build housing developers across the UK. With a commitment to excellence, fairness, innovation, and trust, we are rapidly expanding - growing year on year. Join us as we install over 100 systems daily and make a tangible difference to our environment.

About the role

As the National Account Manager, you will be accountable for coaching and leading a team of Key Account Managers who are responsible for delivering outstanding service to existing customers. You will implement, monitor, and manage a structured Account Management process.

The Key outcomes of your role will be:

1. Negotiate and secure the extension and renewal of all group agreements with key customers
2. Drive 25% increase in year on year revenue with new customers/products/services
3. Provide 360 overview of customer relationships, working with all departments from the Key Account Managers (securing contracts) through to Operations to deliver the installations, with monthly feedback scores and reports
4. Developing and leading a World Class Account Management (Sales) Team to achieve sales targets
5. Work with all departments to achieve monthly Net Promoter Score of 9-10 / 10 from customers
6. Secure additional contracts and sign up more customers to (long term) formal agreements

Key responsibilities include:

1. Establishing good relationships with customers and negotiating high-level agreements
2. Implementing Account Management strategies
3. Analysing data and trends
4. Identifying commercial opportunities
5. Overseeing all relationships with key customers
6. Attending monthly networking/industry conferences
7. Attending monthly review and feedback meetings with key customers (Board level)
8. Coordinating with internal departments to ensure the needs of the customer are being met

This is an excellent opportunity for someone who loves coaching and leading a team of Account Managers and wants to be accountable for key customers.

We don't believe in endless KPIs or micromanaging our people - but we do believe that people want to know what is expected of them and then to have clear feedback daily/weekly/monthly on how they are performing against their expectations, so that our people know what they need to do to grow and develop.

Cultural Competencies:

1. Hungry, smart but humble
2. Fair and supportive to customers and colleagues
3. Driven to provide excellent service and support
4. Always seeking better ways to achieve goals
5. Eager to help teammates succeed
6. Embody our values of Excellence, Fairness, Innovation, and Trust

You'd be joining a highly reputable and growing company who have a real passion for sustainability, eco systems and delivering a first-class service to their customers. We're offering a competitive salary of up to £50,000 depending on experience, competitive car allowance, along with 33 days annual leave (including Bank Holidays and a day for your birthday), contributory pension scheme, monthly wellness benefit, access to the holiday purchase scheme (you can buy and sell up to 5 extra days per year) and a wide range of flexible benefits that you can tailor to suit your lifestyle.