National Account Director

JR United Kingdom; London; On-site; GBP 150,000 - 200,000; Full time

Job description

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Customer Director – Leading Grocery Mults

South East-Based

We’re working on behalf of a global FMCG powerhouse who are looking for a Customer Director to take strategic ownership of one of its most important UK retail customers. This role is responsible for managing a leading grocery retailer, owning a nine-figure P&L, and leading a small but high-performing team to drive long-term commercial success. Sitting as part of the UK Commercial Leadership Team, this is a high-impact role with significant influence on the business’s broader commercial strategy.

The Role

• Own and drive the strategic agenda for a key UK grocery retailer, ensuring long-term partnership growth.
• Lead and develop a team, embedding a high-performance culture and strong customer engagement.
• Shape and execute the commercial strategy, balancing short-term revenue goals with long-term brand and category growth.
• Negotiate and deliver Joint Business Plans (JBPs), ensuring alignment between the customer and internal business priorities.
• Leverage cross-functional expertise, working closely with category, supply chain, and marketing to deliver excellence in execution.
• Represent the business at the highest levels, influencing both internally and externally to drive best-in-class collaboration.

The Ideal Candidate

• Proven experience leading a top UK grocery retail account at a senior level within a large-scale FMCG business
• Strong strategic acumen, with a history of shaping and executing commercial growth strategies.
• Exceptional leadership skills, with the ability to develop and inspire a high-performing team.
• A track record of delivering profitable growth, managing large P&Ls and complex retailer negotiations.
• Deep knowledge of the UK grocery retail landscape, shopper behavior, and category trends.

To apply you’ll need full UK residency and will need to be based in a commutable distance to their offices in the south east. Sponsorship, relocation, paid overnight stays are not an option.

Apply now for a confidential discussion.