Multimedia and Connected Car Supervisor - Application deadline 17th

Multimedia and Connected Car Supervisor - Application deadline 17th January

• GBP43,000
• Permanent
• Near Epsom, Surrey (location is most easily reached by own transport)
• Hybrid working (3 days a week in the office)
• Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, holiday purchase scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank holidays)

TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner. This role will be employed by TLP (secondment to Toyota (GB) PLC)

We have an exciting opportunity for a Multimedia and Connected Car Supervisor. You will be part of the Customer and Network Support Team, handling customer and Centre network enquiries relating to in-car multimedia and connected car, to resolution or escalation where necessary.

What you'll be doing:

• Be the supervisor for the Front-Line multimedia and connected car team, serving as their first point of contact for day-to-day support, guidance, and case management.
• Conduct regular 121 meetings and quarterly reviews to set the team's objectives and manage individual performance, ensuring the team provides the best customer experience.
• Handle customer and Centre network enquiries related to multimedia and connected car.
• Manage cases by answering multimedia and connected car technology enquiries while following Toyota practices.
• Influence and make recommendations around customer journey improvements, seeking customer feedback at all times.

What you'll get to own:

• Responsibility for the front-line multimedia & connected car team performance.
• Main point of contact for any customer or Centre network enquiries relating to in-car multimedia and connected car.
• Responsible for escalating any in-car multimedia and connected car issues.
• Share your knowledge within the wider team.
• Represent the business when communicating with customers & the dealer network & TME/TMC.

Skills and Behaviours:

• Excellent written and customer service skills, with an inclusive mindset.
• Confident with a customer-first approach.
• Attention to detail and process-driven.
• High levels of curiosity and challenge to understand in-car multimedia and connected car technology issues.
• Systems and web aptitude.
• A genuine interest in expanding your own excellent knowledge.
• Comfortable presenting technical information to a non-technical and/or specialist audience.

Essential:

• A track record of providing excellent customer service.
• Strong knowledge of in-car multimedia and connected car technology.
• Customer handling skills.
• Strong interpersonal and communication skills (verbal & written).

Desirable:

• Educated to A Level or above.