Multilingual French And Dutch Speaking Customer Advisor - Hybrid

South West Recruitment; London; On-site; GBP 30,000; Full time

Job description

Our established client based in Canary Wharf, London is looking to recruit a full time Multi Lingual Customer Careline Advisor to speak both French and Dutch.

As a Customer Careline Advisor you will be responsible for delivering excellent customer care and support to Benelux consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of client products, and will handle queries and consumer complaints about these products and their consumption. The role requires you to be fluent in French and Dutch, have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring, and friendly manner. You will also be required to have strong English second language capabilities.

Skills required:

1. Fluent French & Dutch speaker
2. Ability to communicate effectively and empathetically with a wide range of consumers and members of the public
3. Excellent written and verbal skills in English
4. Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
5. Customer care experience, preferably within the food industry sector
6. Strong interest in food and foods for special medical purposes
7. IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be a plus
8. Flexible to work shifts
9. Self-motivated and a team player
10. To have fun at work!

Salary:

£29,500 per annum

Hours:

Monday to Friday 8.30am - 5pm, Saturday 9am - 2pm (40 hours per week)

Company Benefits:

1. Competitive salary + attractive overtime
2. 20 days paid holiday + additional days based on length of service
3. Suggestion Box Monthly Winner Paid Reward
4. Cycle To Work Scheme
5. Home Computing Scheme
6. Dentist scheme
7. Bus Travel scheme
8. Eye test vouchers
9. Excellent onsite training and induction
10. Staff room with complementary refreshments
11. Corporate & client discounts, including hairdressing, gym membership, restaurants and bars
12. Weekly dress down days
13. Involvement with local charities and fundraising days/events

To be considered for this excellent opportunity, please apply now with your up to date C.V and we will be in touch in due course.