Multilingual French and Dutch Speaking Customer Advisor – Hybrid

TN United Kingdom; London; Hybrid; GBP 30,000; Full time

Job description

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Multilingual French and Dutch Speaking Customer Advisor – Hybrid, London

Client:

South West Recruitment

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

c7330d439cb1

Job Views:

39

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

Our established client based in Canary Wharf, London is looking to recruit a full time Multi Lingual Customer Careline Advisor to speak both French and Dutch.

As a Customer Careline Advisor you will be responsible for delivering excellent customer care and support to Benelux consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of client products, and will handle queries and consumer complaints about these products and their consumption. The role requires you to be fluent in French and Dutch and have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. You will also be required to have strong English second language capabilities.

Skills Required:

• Fluent French & Dutch speaker
• Ability to communicate effectively and empathetically with a wide range of consumers and members of the public
• Excellent written and verbal skills in both Finnish and Swedish
• Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
• Customer care experience, preferably within the food industry sector
• Strong interest in food and foods for special medical purposes
• IT skills: ability to use Google Suite and Microsoft Office, strong typing skills. CRM Knowledge such as Salesforce will be a plus
• Flexible to work shifts
• Self-motivated and a team player
• To have fun at work!

Salary: £29,500 per annum

Hours:

Monday to Friday 8.30am - 5pm, Saturday 9am - 2pm (40 hours per week)

Company Benefits:

• Competitive salary + attractive overtime
• 20 days paid holiday + additional days based on length of service
• Suggestion Box Monthly Winner Paid Reward;
• Cycle To Work Scheme;
• Home Computing Scheme;
• Excellent onsite training and induction;
• Staff room with complementary refreshments;
• Corporate & client discounts, including hairdressing, gym membership, restaurants and bars;
• Weekly dress down days;
• Involvement with local charities and fundraising days/events;