Multi-Site Steward Captain

TOCA Social; London; On-site; GBP 100,000 - 125,000; Full time

Job description

TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025!

At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!

Benefits:

• £15.50 per hour (inclusive of service charge)
• Complimentary TOCA games!
• Huge discounts on our F&B
• Free meal whilst on shift
• Local retail & hospitality discounts!
• Teammate Assistance Programme with access to free counselling sessions
• Full and Part Time roles available
• Great progression opportunities as we expand!

Job Highlights:

Location: TOCA Social, The O2, Peninsula Square, SE10 0DX & Westfield White City, London, W12 7GF

Reports to: Hospitality Manager

Hours Required: Full Time. Candidates must be flexible to work evenings and weekends.

The dynamic role of a Multi-Venue Steward Captain means no 2 days are the same at TOCA Social! You are responsible for upholding high hygiene and cleanliness standards at all times across our London Venues.

Role Scope & Responsibilities:

• Maintaining the cleanliness and upkeep of all guest and teammate areas whilst supporting seamless operations and experiences for all
• Ensuring all public spaces and bathrooms look their best at all times, including (but not limited to) clearing, sweeping, mopping, vacuuming, dusting and sanitising
• Being hands on and spotting when support is needed, taking the initiative to provide this to enhance guests experiences and to support your teammates
• Managing teammates to TOCA Social standards, meeting targets and ensuring all teammates are shift ready
• Supporting leadership teams and various departments when necessary, being a hands-on team player
• Coaching teammates on meeting our expected hygiene standards
• Providing constructive feedback when appropriate - escalating any issues to the venue leadership team
• Ensuring teammates receive a proper induction and any training necessary
• Assisting with TOCA Talents events
• Owning sections/departments at popular times.
• Developing other teammates skills for future career progression and knowledge sharing
• Leading new opportunities/initiatives, encouraging teammate support
• Encouraging teammate best practice to meet the TOCA Social standards at all times

Qualifications & Experience:

• A confident and outgoing team player with 1-2 years supervisory experience within hospitality
• A punctual and reliable individual with a great attitude and work ethic!
• The ability to thrive under pressure whilst maintaining a can-do and guest first attitude
• A hands on individual who’s willing to support the team and venue leadership
• Someone passionate about developing themselves and teammates to deliver outstanding experiences
• Flexibility to work across evenings and weekends
• A willingness to support teammates across the venue and in varying departments where necessary
• Individuals with a vibrant presence on the venue floor and are ready to support teams where needed, maintaining a warm and friendly manner at all times.
• A quick learner with the ability to work under pressure in a fast paced environment
• Passionate about delivering top quality experiences
• A willingness and desire to make people happy and deliver genuine and memorable experiences