Multi Property Quality Manager

ZipRecruiter; London; On-site; GBP 30,000 - 60,000; Full time

Job description

Job Description

Multi Property Quality Manager Grosvenor Square and Park Lane

Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighborhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can't wait to welcome you to Mayfair.

LONDON MARRIOTT HOTEL PARK LANE WHERE BOUTIQUE SERVICE BEGINS ON PARK LANE

Experience unmatched sophistication in Mayfair at London Marriott Hotel Park Lane. Perfectly placed in the city centre, our 5-star hotel welcomes you with bespoke luxury amenities and close proximity to some of London's most famous attractions. Intuitively designed accommodation is infused with boutique-inspired touches and offers plush bedding, marble bathrooms and 24-hour room service. Some rooms showcase breath-taking views of Hyde Park. Settle in for a meal, Afternoon Tea or evening cocktails at Lanes of London, or maintain your health at The Club at Park Lane, our fitness centre featuring an indoor pool, steam rooms, massage services and a modern gym. Our light-filled venues, superior planning and world-class catering services make us a superb choice for hosting impressive business meetings, social events and more. When it's time to explore London, you'll find the best of the city lies just beyond our hotel doors - from Hyde Park and Oxford Street to Marble Arch.

Both are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.

We are now recruiting for a dynamic and passionate Multi-Property Quality Manager to join our magnificent five-star, luxury hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you.

ARE YOU ELIGIBLE TO WORK IN THE UK?

A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU who already lived in the UK by 31 December 2020. Please refer to the homeOffice website for more details.

The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.

JOB SUMMARY

Results-driven & Detail-oriented Quality Manager with a passion for excellence in hospitality. Skilled in implementing quality assurance standards, enhancing guest satisfaction, and ensuring compliance with brand and regulatory requirements. Adept at training teams, optimizing operational processes, and driving continuous improvement to deliver exceptional guest experiences. The Quality Manager must review analytics and provide guidance and leadership to all high-guest-contact associates, working alongside with the HODs to deliver the brand promise.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Proficiency with Opera, desired Six Sigma black belt qualification & project management experience.

OR

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Proficiency with Opera, desired Six Sigma black belt qualification & project management experience.

WHAT WE CAN OFFER YOU:

• Competitive Salary + 23 days holiday including increasing to a maximum of 35 days.
• Attractive Bonus plan.
• Accommodation Service Charge after successful completion of probationary period.
• Complimentary private medical via AXA
• Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat
• Length of service rewards and invitations to recognition events
• Monthly/yearly recognition schemes
• Extensive training both internally and externally
• World-class career opportunities internationally within Marriott hotels tailored to your specific needs.
• Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!
• Professional learning and development opportunities - because a fulfilling career is so much more rewarding
• Complimentary meals on duty
• Complimentary dry cleaning - we do like to make an impression!
• Complimentary use of Gym - because your wellbeing is a priority for us!
• Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
• Pension scheme to help you save for the future.
• Access to major high street discounts so you can treat your friends and family.

#LI-Onsite

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as and veteran status, or any other basis covered under applicable law.

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