Move Services Assistant

19944BR

Estates & Campus Facilities

Operational Services

Advert

Move Services Assistant (3 posts)

We are looking for enthusiastic and reliable people with a passion for providing the highest levels of customer service to join our team in delivery of highly professional, efficient and customer centric support services.

Successful candidates will join our Move Services Team and undertake manual handling tasks to support the delivery of seamless, customer-centric move services within and between university buildings. They‘ll have the ability to undertake physically demanding tasks, including lifting and transporting heavy items (training will be provided) and must hold a valid full group B driving licence to enable them to drive university vehicles.

The role will predominantly involve working standard daytime working hours but may be required to work weekends, evenings and / or nights on occasion to suit the needs of the University during busy periods. As a result, a 10% flexibility allowance will be paid.

Cardiff University Offers Excellent Working Conditions And Benefits Including

• Generous annual leave (32 days),
• Membership of the Cardiff University Pension Scheme,
• Uniform,
• Use of the University’s leisure and cultural facilities,
• 35 hour working week.

These are full-time, open-ended positions (3 positions available).

Salary: £25,330.80 per annum (Grade 2)

Breakdown

Basic Pay (spine point 9) = £23,028

Shift Allowance (10% of £23,028) = £2,302.80

IMPORTANT: The Person Specification is split into 2 sections: essential and desirable. Please demonstrate clearly how you meet all of the essential criteria. Where possible you should give examples of how, when and where you have used your experience, knowledge, specific skills and abilities to match those required for this particular job role.

Please ensure that you communicate this fully by developing a supporting statement, listing ALL OF THE CRITERIA and commenting against each one as to how you meet them.

This will need to be completed before you begin your online application as you will be required to upload it. When uploading the supporting statement the document title needs to read “supporting statement” and should also detail the post reference number BR.

Dated advert posted: Wednesday, 16 April 2025

Closing date: Wednesday, 14 May 2025

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Job Description

JOB PURPOSE

As part the university’s Move Services Team, undertake manual handling tasks to support the delivery of seamless, customer-centric move services within and between university buildings.

As the biggest university in Wales – and a major employer, with more than 7,000 staff – we are an ambitious and innovative university located in a beautiful and thriving capital city. We can offer you the chance to work in a vibrant organisation, with great benefits and opportunities for progression.

Duties And Responsibilities

Key Duties

• Assist with the safe and efficient movement of furniture, equipment, deliveries and post within and between university buildings, delivering a high level of customer service at all times.
• Handle enquiries from customers such as University staff, students and members of the public in a professional manner.
• Follow existing procedures to complete tasks, referring more complex queries to your line manager, making sure all relevant information is passed on accurately.
• Establish good working relationships with key contacts to help support and improve how you and the team deliver work.
• Undertake a variety of routine administrative duties to support the team and department, e.g. answering emails, updating information and filing (electronically).
• Gather and input information to update administrative systems accurately (training will be provided on relevant systems).
• Take an active role in the team, working towards meeting team objectives and supporting other team members, including contributing to the training of new team members.

Specific Duties

• Support the Move Services Team Leader with coordinating, prioritising and fulfilling move requests to meet operational needs.
• Ensure items are appropriately packed, handled, and transported to avoid damage.
• Communicate effectively and appropriately with internal and external customers.
• Assist in the setup and arrangement of furniture and equipment as per specified requirements.
• Undertake event preparation / arrangements e.g. set up rooms, set up equipment and reset after an event.
• Accept, sort and distribute post and deliveries.
• Undertake manual handling tasks as required e.g.:
• Seminar / teaching space / pool room set up / reset,
• Furniture, equipment, waste / recycling clearance,
• Receipt and distribution of deliveries.
• Provide support for offsite events (e.g. Graduation) as and when required.
• Maintain accurate records of moves, deliveries, and inventory.
• Follow all safety protocols and best practices to ensure a safe working environment.
• Contribute to the continuous improvement of move services by offering feedback and suggesting process enhancements.

General Duties

• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties.
• Abide by all University policies and undergo appropriate personal and professional development.
• Perform other duties which are not included above, but which will be consistent with the role.
• Uphold the Professional Services Values & Behaviours.

Person Specification

PERSON SPECIFICATION

We want to employ people with a wide variety of experiences. We welcome applications from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We are particularly seeking applications from candidates who come from backgrounds that are underrepresented at the University, including people from Black, Asian and Minority Ethnic communities.

We are looking for a team player who will work with colleagues to provide a great service to staff and students. You don’t need to have worked in administration or for a university before; this is an opportunity to show your potential and start or continue your career at Cardiff University.

Your application will be assessed against the following essential and desirable criteria for the role. Please copy and paste this section into a new document and give clear examples of how you can evidence meeting each criterion by writing under each one. You can draw on elements from any aspect of your life (e.g. work, home, education/qualifications or community life) as long as you focus on their relevance to the role.

Please save your supporting statement in a separate document with the title [YOURNAME-BR NUMBER-JOB TITLE] and attach it to your application in the recruitment system, available here.

Please note that these are also the criteria shortlisted applicants will be assessed against at interview and/or by other means (e.g. a skills test).

Essential Criteria

• Basic Numeracy and Literacy (for example NVQ 1/GCSE level D-G).
• A valid full group B driving licence.
• Experience of working in a move services / manual handling role and proven ability to safely move furniture, equipment, and deliveries.
• Ability to undertake physically demanding tasks, including lifting and transporting heavy items (Training will be provided).
• Basic knowledge of common office IT packages (e.g. email).
• Ability to deal with customers and other employees in a professional manner and to the highest standards, treating people with courtesy and respect at all times.
• Ability to clearly record information to pass on to others.
• Ability to work as an effective team member.
• Ability to plan, prioritise and organise own workload within established time scales.
• Ability to identify problems using own initiative, determining which standard process and procedures can be used to solve them.

Desirable Criteria

• Experience of working in a higher education environment.
• Ability to speak/understand Welsh or a willingness to learn.

Additional Information

• This is an on-campus role with frequent presence at move locations across campus.
• The role will predominantly involve working normal daytime working hours but may be required to work weekends, evenings and / or nights on occasion to suit the needs of the University during busy periods. As a result, a 10% flexibility allowance is paid.
• You will be required to drive university vehicles as part of this role.

How We Will Support You In Performing This Role

We want to support and develop you in the role, using a combination of the following to help you reach your full potential.

• Regular one-to-one meetings with your team leader.
• An experienced and supportive team around you.
• Support to undertake job-relevant training and development, as identified by your Line Manager. This could be informal or could be an apprenticeship leading to a formal qualification, such as Business administration NVQ.
• A staff mentoring scheme.
• Support to learn Welsh or to update language skills.

Salary Range Min.

23,028

Salary Range Max.

23,414

Job Category

Estates

Grade

Grade 2